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HUAWEI Modem HG659 - Firmware Update

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Ahra_G
Moderator

Hi @ml320,

 

Seems like your modem does have an older version of firmware. Pass along your  Customer ID or username via private message so we can request for a firmware update from our Tech team. 

 

Thanks! 

Ahra_G

ajl
Level 2
Level 2

Hi,

 

Can I request a firmware update ?

 

Product type:
HG659
Device ID:
00E0FC-J3N8W17828937850
Hardware version:
VER.B
Software version:
V100R001C216B112

 

Thanks

BasilDV
Moderator

Welcome to the Community @ajl

 

In order to process your request, we need your account details.

Please shoot me a PM with your TPG username or customer ID number.

 

BasilDV

Shane
Moderator

In response from your message to one of my colleague.

We have requested a firmware upgrade for the modem. We'll keep an eye on this, and provide you the update when it becomes available. The update may be applied Monday or Tuesday next week.

Regards,

MC1
Level 2
Level 2

Hi,

 

Can I request a firmware update ?

 

 

Product:                  HG659

Device ID:              00E0FC-J3N8W17322006422

Hardware version:  VER.B

Software version:    V100R001C216B112

 

Thank you

Ahra_G
Moderator

Hi @MC1

 

Sure looks like the firmware version needs to be updated. 

 

Please send your Customer ID or username via private message in order to send a request to our Tech team. 

 

Thanks! 

Ahra_G