No internet light on modem

[ashleycollins1]

Just received my modem today and have plugged in.
Power, 2.4G & 5G lights are green but I have no internet light.
Any ideas?

[BasilDV]

Hi @ashleycollins1 

Welcome to the Community!

We were able to locate your account using your community details and can confirm that the service has been activated.

We've created some articles that will guide you on with the correct setup for your service to work.

Refer to these links:

• NBN Fibre To The Premise (NBN FTTP) Setup Guide
• How to set up your TP-Link VR1600v modem

Let us know if you need further assistance.

BasilDV

[ashleycollins1]

Thanks Basil. I’ve checked the guides and completed all of the steps, however I still do not have an internet light. I’ve tried calling the helpline, however they are not available after 9pm.

[ashleycollins1]

Hi Basil,

Also this link does not work:
http://192.168.1.1/

[BasilDV]

Hi @ashleycollins1

The address (192.168.1.1) will only work if you are connected to the network (WiFi or Wired) of your router.

If you can't access the address via WiFi, then you may need to connect a computer directly to the NBN router (TP-Link).

Our Tech support will only be available between 9AM - 9PM on Weekends and Public holidays.

You may send me a PM with your preferred time and best number to be contacted by our Tech team and I'll arrange it for you.

BasilDV