VX220-G2v Wifi Issue

[Ahra_G]

Hi @qak,

A function called 'band steering' is by default enabled. This feature makes your devices connect to both 2.4Ghz and 5Ghz hence the possible drop with the connection. 

You may try disabling this function and see how that works for your devices. 

Just simply log in to your modem's admin page, select Wireless Settings (Advanced) then 'switch off Bad Steering'

Let us know should you require further assistance. 

-Ahra_G

[Mitch1]

EXACT same problem that everyone else is reporting. Soooo annoying. What is the fix TPG?? Nothing you have suggested even comes close to working. Why are you still supplying these defective modems?

[adib_rahmang]

We'll get our techs on the case. Send me a private message. @Mitch1 

[Newbie]

Aghhhh ...... here we go again, honestly can't see why TPG refuses to accept 

that  these VX220 are absolutely rubbish. Time find another service provider with decent routers

[Spastro]

Same issue here.
This modem is junk.
I have to restart it most days because various PCs / laptops / TVs stop connecting online even though it's connected to the the router.
Is the updated firmware for this yet?

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@sarcorpuz wrote:

I have an ongoing issue where my TP-LINK VX220-G2v modem provided by TPG could not connect some of my devices over Wifi.

When this happens, I have to restart the modem. 

I have a friend who has the same modem and experiencing similar issues. 

---

Same issue here.
This modem is junk.
I have to restart it most days because various PCs / laptops / TVs stop connecting online even though it's connected to the the router.
Is the updated firmware for this yet?

[Spastro]

I'd also like to state that disabling band steering is not the answer to the fix. 

The firmware is clearly buggy. Is tpg still locking these down with a custom ROM or can I get the latest from tplink?

[shaneruss]

Is there any way of boosting my Wi-Fi signal out of my TPL modem from TPG?

[adib_rahmang]

We can help out with that, @shaneruss 

Send me a DM when you get a chance.

How do I private message (PM) in the community - TPG Community

[tk533]

I've just requested for a modem replacement and was told the vx220-g2v is the only available modem. Has the problem been resolved yet? I'm now wondering if it's at all a good idea to use it....

Edit: Nevermind, they ended up sending me a vx420-g2v. All good.