voip settings

Level 1b

new modem router tp link what are the settings for voip tks


Hi @dads41,


Welcome to the community.


I pulled up your account using your community details.


We do not have reference for your new TP Link modem/router but here are the settings that you may need to configure your VOIP.


a. Interface: ppoe_8_35_1
b. SIP Transport Protocol: UDP
c. VoIP Service Provider: TPG or Others
d. SIP Registrar Address: tpgvoip.tpg.com.au
e. SIP Outbound Proxy: tpgvoip.tpg.com.au
f. SIP Proxy Server Address: tpgvoip.tpg.com.au
g. PORT: 5060 (universal port for VoIP)


Let me know should you require further assistance.



Level 2

I would like to use my own modem (Fritz!Box 7490) to access my NBN home phone number. Even after spending hours on TPG support phone line, I have not been able to get the necessary connection details.


According to my modem's page I need:

  1. Registrar IP
  2. User name
  3. Password

Any help would be much appreciated.


Hi @remektek,


Welcome to TPG Community!


The settings for the TPG NBN VoIP phone is embedded in the firmware of our supplied modem.


This means that the home phone feature/VoIP of an NBN service will not work on any third party device.


Should you require further assistance, please let us know.


Kind regards,


Level 1a
Level 1a



If you check the log file on the modems (TPG) the SIP registers to server


Therefore the Registrar IP should be that one The username and password may either be blank for both, the TPG username and password or something else. Hope that helps

Level 1c

so has anyone managed to get TPG VOIP working on a 3rd party router? if so which one? what settings? 


thanks, Joe 


Hi @joecarmody,


I have responded to your initial post.

Located here: https://community.tpg.com.au/t5/Modems-and-Devices/VOIP-settings-for-VR1600v-when-Ubiquiti-AMPLIFI-H...


Let me know should you require further assistance.



Level 1b

Yes it is possible to get SIP working on a NON TPG supplied modem but it is not easy. There is no technical limitation so ignore the post's werere people talk about it not technically being possible, you just need the password which sadly is different to your normal TPG account. Any comments around security etc. is not for your secuirity but TPG's as well. 


Some of the older modems had firmware that the Super User (su) password was known so that you could backup the firmware and extract your password. Unfortunately for later versions of the hardware and firmware, TPG have blocked this.


In theroy TPG could give you the password, but it is likely that the helpdesk staff would not have the access or knowledge and it is most definitely their policy not to give it out.