NBN Activation

[karleedelaney]

Greetings,

I recently joined TPG to set up internet in my girlfriend's apartment. Speaking with a representative on the phone I was told that connection should be available once I set up the NBN modem through HFC as well as the wifi router, however the upload and download lights on the NBN modem are continuously flashing meaning I have no connection. On the TP-link wifi modem, I have the power, 2.4 and 5ghz, and the WAN lights but no internet light.

May I have a mod look in to whether my service has been activated or not?

Thank you.

[Ahra_G]

Hi @karleedelaney,

First thing to check is if the service is already activated and you should receive an email stating this. You may also check the progress of the installation here: Installation Tracker

Another helpful Community article that you can visit: New Connection Setup Help

Otherwise,  PM us with the TPG Customer ID or username so we can check the status of the installation.

Regards,

Ahra_G

[karleedelaney]

Hi Ahra_G,

I have sent you a private message with my TPG username and CID

Thanks