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NBN phone line dead on FTTP new install, TPG email says all is well

eadie
Level 2
Fantastic news! Your TPG NBN Broadband with Home Phone service is now active.

Except it isn't.

 

Connect your phone handset to UNI-V Port 1 on your NBN Connection Box

It's dead. And the NBN box has no lights on that port either. Sigh.

 

Rebooting the NBN box has not helped. It's now over a week and counting.

 

Plan ID6679338
Phone Numberprivate
Service Type63: NBN Home Phone
StatusActive

 

This property has had NBN connected for 3 years, but somehow it's too hard to get a phone line working.

2 REPLIES 2
Angeli
Moderator

Hi @eadie
 

Welcome to TPG Community! 

 

Let us have your TPG customer ID or username and we'll check your service issue with the relevant team.


How do I private message (PM) in the community
 

Regards,

Angeli

eadie
Level 2

Someone reacted to this thread. The line is now working. Amazing 🙂