Get online support
Fantastic news! Your TPG NBN Broadband with Home Phone service is now active.
Except it isn't.
Connect your phone handset to UNI-V Port 1 on your NBN Connection Box
It's dead. And the NBN box has no lights on that port either. Sigh.
Rebooting the NBN box has not helped. It's now over a week and counting.
Plan ID | 6679338 |
Phone Number | private |
Service Type | 63: NBN Home Phone |
Status | Active |
This property has had NBN connected for 3 years, but somehow it's too hard to get a phone line working.
Hi @eadie
Welcome to TPG Community!
Let us have your TPG customer ID or username and we'll check your service issue with the relevant team.
How do I private message (PM) in the community
Regards,
Angeli
Someone reacted to this thread. The line is now working. Amazing 🙂
tonyivan@tph.com.au
tonyivan@tpg.com.au
Hi @tonyivan, please send us a private message and we'll grab your account details there.