internet not connecting. internet light not on

[Tasco]

Yep it’s working although definitely not as fast as I’d anticipated but thanks for your help much appreciated have a good weekend

[Anonymous]

Glad to know that your internet is now up and running, @Tasco.

If you are having issue with the speed, we'd like to help also, just PM us your best contact number and most convenient time to receive a call so we can arrange a technical specialist to contact you for troubleshooting. Thank you.

[Sunny1]

Yep, same thing for me. The technician said when my ADSL connection ceased it would be a seamless transition to the NBN. From what I’m reading this takes a while - it would be nice if this was made clear from the beginning...I’ve been trying to troubleshoot the modem settings all evening. If you’re reading this mods can you please give me an update on my connection status?

[Will]

Hi @Sunny1

Welcome to the Community!

I'm sorry to hear that you were not able to utilize your NBN connection right away.

I can see that the installation was completed today. However, we detected a network fault that needs to be raised to NBNCo. Your case was already escalated to our Engineering Team earlier. As discussed with you by our Technical Team, you will be provided an update within 24 hours via SMS or phone call.

Regards,

Will

[attar2120]

Having the similar issue as mentioned in the original post and replies by other users.

Calling support has been of no help. they said they get back to me, but haven't bothered to so far. a really frustrating experience.

The power and DSL LED are solid aswell as the 2.4g and 5g LED. The internet and DSL LED is NOT on.

Also all the lights are on on the nbn connection box too.

Getting status as disconnected for the pppoe_....  is "DSL Disabled".  how do you enable it?

Can someone please help???

[Aubrey]

Hi @attar2120, let's check where things at with your ticket. Send us a private message so we can grab your account details.

Thanks!