Unable to send MMS

[Riezl]

Not a problem, @Tess.

We'll advise our Mobile Team.

[Tess]

Thank you.
Regards,
Tess

[Riezl]

No worries, @Tess.

[Riezl]

Hi @Tess, we can see that our Mobile Team has been in touch and a SIM replacement has been requested.

We'll continue to monitor the case and keep you posted for updates where possible.

[BasilDV]

Hi @Tess,

The SIM card replacement was shipped on the 21st of September. Once received, please activate it and try the service again.

Update us if it's already working or not.

Kind regards,

BasilDV

[Tess]

Thank you, everyone.

I am still waiting for the SIM card to arrive.

I will definitely let you know if it's working.

Regards,

Tess

[Ahra_G]

You're very welcome, Tess! 

You may use this link once you have received the SIM to have it activated:

How to activate your TPG Mobile SIM card

Please let us know how it goes. 

Cheers! 

[Tess]

Hi all,

Just to let you know, how it went.  The new SIM card did not work. It comes up with the same "failed to send message". For MMS only messages.

If I place the same new SIM card in a different phone it still does not work. We also tried to put another SIM card (again TPG one) in my phone and it does work.

It must be the way my account is set up in TPG initially. Must be a setting that it has been ticked wrongly.

Anyway, its quite disappointing and I am giving up, because I have spent too much time to try to sort this out.

Thank you for trying to help.

Regards,

Tess

[Riezl]

We know that you have every reason to be disappointed and we sincerely apologise for the inconvenience this issue is causing you, @Tess.

We have sent a new MMS Settings and provided the PIN code via SMS. Kindly install it and let us know how it goes.

[Tess]

It didn't work.

Tess