Won’t activate sim

[Hopetoactivate]

I do the online mobile sim activation for sim ordered, paid, and purchased weeks ago.
First verification works, but after
“Initiate SIM Card Activation”
I give the code, responds “authentication failed, try again later”. I try next day. Doesn’t work.
I call, person says sim is “pending”, they will call me when fixed.
More than one day, but no call.
Online, same results as before.

[Ahra_G]

Hi @Hopetoactivate, 

We'd like to check on this. Any chance you can send your TPG username or Customer ID via private message? 

-Ahra_G

[nathanmallett]

I'm having the exact same issue with porting my phone number when activating new prepaid SIM (step 4) i put in the correct code and it says failed try again later, if I put the wrong code it says wrong code so I know I'm not making a mistake and I double checked my number isn't locked to previous provider

[BasilDV]

Hi @nathanmallett

We'd like to have a better understanding of the situation.

Please send us a private message with your account details.

BasilDV

[Hopetoactivate]

Now has “Activation failed, try again later”
Which is a slight difference.