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About adib_rahmang

since ‎29-02-2024
‎29-10-2024
adib_rahmang
Moderator

Re: Change plan portal error - Maximum Attainable Speed data is not currently available

by Moderator Moderator in Accounts and Billing
‎16-06-2024 11:22 AM
‎16-06-2024 11:22 AM
Hi @Mike-AU,   We'll check it out. Are you able to send us a private message? ... View more

Re: Requsting for refund and stop charging me immediately

by Moderator Moderator in Accounts and Billing
‎16-06-2024 11:19 AM
‎16-06-2024 11:19 AM
That's all good, we'll make sure everything goes smoothly for you. Send us that private message whenever you get a moment. ... View more

Re: Cannot sign in to My Account

by Moderator Moderator in Accounts and Billing
‎16-06-2024 11:18 AM
‎16-06-2024 11:18 AM
Gotcha. Are you able to send us a private message? ... View more

Re: Requsting for refund and stop charging me immediately

by Moderator Moderator in Accounts and Billing
‎15-06-2024 04:38 PM
‎15-06-2024 04:38 PM
Hi @hellomorton,   We'll follow up on this for you and make sure everything gets sorted ASAP. Are you able to send me a private message? ... View more

Re: Speed Issue.

by Moderator Moderator in Broadband Internet
‎15-06-2024 04:04 PM
‎15-06-2024 04:04 PM
Hey @anilpatelindia,   We'll check it out. Are you able to send me a private message? ... View more

Re: please plug in your modem

by Moderator Moderator in TPG Community Feedback
‎15-06-2024 04:03 PM
‎15-06-2024 04:03 PM
Hey @barthurson ,   If you're still needing a hand, feel free to send me a private message so we can bring up your account and take a closer look. ... View more

Re: Banking OTP Push Message

by Moderator Moderator in SIM Only Plans
‎15-06-2024 03:14 PM
‎15-06-2024 03:14 PM
Hey @jc23,   You may be getting those notifications straight from your banking app. Can we get you to check whether you’ve got the notifications turned on for you banking app?  ... View more

Re: ESIM won't activate on iPhone

by Moderator Moderator in Welcome
‎15-06-2024 02:22 PM
‎15-06-2024 02:22 PM
Hey @janeoloughlin,   We'll get this sorted for you. Are you able to send me a private message? ... View more

Re: Phone bill

by Moderator Moderator in Accounts and Billing
‎15-06-2024 02:08 PM
‎15-06-2024 02:08 PM
Hey @Kiaramaree76,   We're here to help. What's happening when you're trying to log in to your account? ... View more

Re: FTTB M (100) > FTTB Max, New Account - Has Old Account Payments Been Stopped?

by Moderator Moderator in Accounts and Billing
‎15-06-2024 01:12 PM
‎15-06-2024 01:12 PM
Hey @Jackburtonsboot,   We'll clear things up for you. Send me a private message so we can bring up your account. ... View more

Re: How to cancel my TPG service

by Moderator Moderator in Broadband Internet
‎15-06-2024 12:29 PM
‎15-06-2024 12:29 PM
Hi @josefinacarino,   What's got you wanting to cancel? Send me a private message. ... View more

Re: cancel my account

by Moderator Moderator in Broadband Internet
‎15-06-2024 12:22 PM
‎15-06-2024 12:22 PM
Hey @laurenc,   What’s got you wanting to cancel? If you send me a private message, I can get our Cancellations Team to contact you. ... View more

Re: UNI-D port indicator has no light, router could not connect to WAN

by Moderator Moderator in Modems and Devices
‎15-06-2024 12:07 PM
‎15-06-2024 12:07 PM
Hey @Axious,   We'll check it out. Send me a private message and we'll bring up your account. ... View more

Re: Moderm no update

by Moderator Moderator in Modems and Devices
‎15-06-2024 12:01 PM
‎15-06-2024 12:01 PM
We'll check out what's happening with the delivery. Send me a private message.   @byan @okl2000  ... View more

Re: Cannot sign in to My Account

by Moderator Moderator in Accounts and Billing
‎15-06-2024 11:54 AM
‎15-06-2024 11:54 AM
Hey @shuicchu,   We're here to help. Have you tried using a browser to log in yet? ... View more

Re: Mobile number failed to transfer to TPG

by Moderator Moderator in SIM Only Plans
‎15-06-2024 10:54 AM
‎15-06-2024 10:54 AM
We’ll check out what’s happened with the activation, @hasnainraza.   Are you able to send me a private message? ... View more

Re: Ported out my number but still being charged

by Moderator Moderator in Accounts and Billing
‎15-06-2024 10:43 AM
‎15-06-2024 10:43 AM
Send me a private message and I'll check out those charges for you. @isabelo76  ... View more

Re: Cancel my TPG Internet

by Moderator Moderator in Accounts and Billing
‎15-06-2024 10:31 AM
‎15-06-2024 10:31 AM
Hey @leftnetau,   We'll check it out. Are you able to send me a private message? ... View more

Re: Unable to login to account from OS

by Moderator Moderator in Home Phone/Voice
‎15-06-2024 10:22 AM
‎15-06-2024 10:22 AM
Our Privacy Team will be able to help out with the top up. You’ll be able to get in touch with them by filling out the form below.   https://www.tpg.com.au/identity   Once the form is filled out, send me a private message with the reference number and i'll get it fast-tracked. ... View more

Re: 5G Home Broadband modem return

by Moderator Moderator in Modems and Devices
‎15-06-2024 10:00 AM
‎15-06-2024 10:00 AM
We'll check it out. Send me a private message. @Nathonatho  ... View more

Re: Speed upgrade offer on your TPG nbn plan

by Moderator Moderator in Broadband Internet
‎14-06-2024 02:28 PM
‎14-06-2024 02:28 PM
Hey @eericson000,   The speed boost will be active from your next billing cycle. ... View more

Re: Speed boost offer

by Moderator Moderator in Broadband Internet
‎14-06-2024 02:25 PM
‎14-06-2024 02:25 PM
Hey @Alexl888,   The speed boost will be active from your next billing cycle if you haven't got it already. ... View more

Re: international cannot login to tpg website or mobile app

by Moderator Moderator in Accounts and Billing
‎14-06-2024 02:11 PM
‎14-06-2024 02:11 PM
Hey @morganmedway,   You won’t be able to log in to your account from overseas due to security reasons.   You can ring us on our international number, +61 2 9007 3023 or we can get our cancellation team to email you as well. Drop a private message if you want us to email you. ... View more

Re: You’re Account has expired

by Moderator Moderator in SIM Only Plans
‎14-06-2024 02:02 PM
‎14-06-2024 02:02 PM
Hey @Slurevello,   If you're still needing a hand with you connection, feel free to send a private message. ... View more

Re: Home wireless broadband unlimited 4g cancellation

by Moderator Moderator in Accounts and Billing
‎11-06-2024 04:34 PM
‎11-06-2024 04:34 PM
Your old connection will be automatically cancelled once you activate your new one. ... View more

Re: Unable to login to account from OS

by Moderator Moderator in Home Phone/Voice
‎11-06-2024 03:28 PM
‎11-06-2024 03:28 PM
Hey there,   You won't be able to log in to your account from overseas. What did you want to do over there? ... View more

Re: Cancel mobile plan from overseas

by Moderator Moderator in Accounts and Billing
‎11-06-2024 02:59 PM
‎11-06-2024 02:59 PM
Hey @cbalonso01,   What’s got you wanting to cancel your plan? Drop me a private message and we’ll chat more. ... View more

Re: New esim request

by Moderator Moderator in SIM Only Plans
‎11-06-2024 02:45 PM
‎11-06-2024 02:45 PM
That's great to hear! ... View more

Re: Upgrade Modem router

by Moderator Moderator in NBN Installation
‎11-06-2024 02:45 PM
‎11-06-2024 02:45 PM
Hey @Shankarr,   We’ll find out what’s going on with your connection. Drop me a private message. ... View more

Re: New esim request

by Moderator Moderator in SIM Only Plans
‎11-06-2024 02:37 PM
‎11-06-2024 02:37 PM
Hey @EB2024,   We'll check it out from here. Are you able to send me a private message? ... View more
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