Hi @yafei253699    We'd like to have a better understanding of the situation and see what we can arrange for you.   Kindly send us a private message with your account details.   BasilDV ... View more

Hi @yafei253699    We've checked the status of the request and it is still being assessed by our team.   We'll chase this with your case manager and will provide updates once available.   BasilDV ... View more

Hi @yafei253699,    We're sorry to learn that you wish to cancel your service. Send us a private message in order for us to assist.   Thanks! Ahra_G ... View more

Hi @yafei253699    Let us help check the status of the connection and get to the bottom of this. Could you shoot us a PM with your details to proceed with the initial investigation?   How to send a PM?    Regards,   Current nbn network status     Search result at 14 Apr 6:33pm Result based on local time zone at address. No nbn® network outage detected UNIT 1 21 TOOLAMBOOL RD CARNEGIE VIC 3163 Australia Change address When I checked, it wasn't disconnected but I've been unable to use the internet And it went on for a day! No one answered the phone, no reply ... View more

Hi @yafei253699   We'd like to have a better understanding of the situation and see what we can do to resolve this.   Kindly send me a PM with your TPG account details.   BasilDV ... View more

Hi @yafei253699, I realised that you have already confirmed the appointment booked tomorrow, 28 March 2022 between 8:00 AM - 12:00 PM. Please ensure that you or someone of legal age is present during the visit.    Further updates will be communicated via phone call or SMS.    Thanks!  Ahra_G ... View more

Hi @yafei253699 ,   Thanks for raising this to us. We did an article that you may find helpful, please see link below.   Troubleshooting no internet connection    To better understand the situation, please confirm the service address affected with the service and we'll proceed with initial test and investigation.   Regards,   @yafei253699 wrote: Suddenly my nbn cannot be connected. Although it was disconnected a few days ago, it suddenly became unavailable today.     ... View more

Hello @yafei253699,    Based on the recent update on your account, an Engineer has already been in touch with you and advised you that NBN technicians have been working on restoring your connection in the soonest possible time.   The assigned Engineer will continuously provide you with updates where possible.      Regards, Ahra_G ... View more

Hi @yafei253699  We understand your issue however we don't have a 24hours support for residential account.   Here's the operating hous of our Helpdesk. Monday - Friday: 8am - midnight Weekends & Public Holidays: 9am - 9pm.   I also check your account and our Network Engineers are now handling your case. They are now coordinating with NBN to resolve your issue.     ... View more

@yafei253699  In order to avoid redundancy, confusion and so we can provide faster assistance, we'll respond to you on https://community.tpg.com.au/t5/Broadband-Internet/No-NBN/m-p/35434#M13432   Cheers, Joseph D ... View more

Hi @yafei253699    Thanks for raising this with us! We have already replied to your post on another thread. It would be best if we continue the discussion on that thread to avoid confusion. We'll be waiting for your response on the other thread.   Regards, ... View more

Hi @yafei253699,   We ran an initial test to your service. It shows a possible line fault causing service interruption. We'd like to confirm if there has been a change with your connection setup.   On the other hand, we'd like to arrange a call from one of our Technicians for real-time testing and investigation.   Feel free to PM me your best contact number and preferred time.   Cheers! ... View more

Hi @yafei253699, our Engineering Team tried to contact you to discuss the technician visit schedule, but to no avail.   Please send us a PM with your best contact number and most convenient time to receive a call so we can advise the case engineer to process a callback. ... View more

Hi @yafei253699,    I'd like to make a follow-up regarding your most convenient time and number to receive a callback from one of our technician to further assist with your internet concern.   Cheers,  ... View more

Hi @yafei253699,   I ran initial tests on your service and it is currently connected for 1d 21h 14m with a good connection speed on the line.   Can you try to follow this troubleshooting steps Easy Steps to Improve Wi-Fi Connection In Your Home   In case it is still the same I will arrange a call from one of our Technicians tomorrow for further test and investigation.   Regards, ... View more

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Good day @yafei253699,   We don't do such thing to our customers intentionally. We always aim to resolve the issues that was raised to us. We'd like to look into your account to understand the situation. We were unable to locate an account using your Community details.   Please shoot me a private message of your TPG username or CID number.   Kind regards, ... View more

Hi @yafei253699,   Welcome to the community! I would love to help and see what's causing drop outs on your connection. I'd like to know on which device(s) you experience this issue. Also, kindly PM me your account details (Username/Customer ID or Contact number associated with the account) In case you need guide how to send PM. Click here.   Regards, ... View more