TPG is a prepaid service; your initial payment is comprised of an installation fee and your 1st month fee. By operating this way we are able to keep costs down to continue offering the best value deals possible to our customers.
The installation process begins as soon as we receive these specified funds from the customer. The initial billing cycle commences when your install is complete.
Please also note that as part of our billing system’s automation, we charge a monthly fee 7 days before the next billing cycle.
You may view more information about your billing cycle as well as your expected billing date by logging in to TPG My Account. You may refer to the articles below:
Using TPG My Account & Online Account Info
TPG’s New Support App: My TPG
Let us know should you have further queries.
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I was able to locate the account using your community details and I can see that we received your application last Wednesday, 20th of January. No updates yet is available for the schedule of the installation, it will be send via email to the associated e-mail address on file. You may also track the installation by visiting this link, https://www.tpg.com.au/support/trackmyorder. Let me know should you require further assistance.
Thanks. It’s not a new connection or estate. But TPG advised it’s because they need to climb in the roof to connect wires and then put a wall connection in. Being in the city apparently slows things down. Demand outweighs supply of technicians
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