Hi @Kdubbs, send us a PM and let's chat more about your account.  ... View more

Thanks Aubrey for the update. As no one actually mentioned it was underway which is why I was asking. Appreciate your response ... View more

The email is definitely legit, @Kdubbs. Send us a private message and we'll check out why you got that credit. ... View more

Hi @Kdubbs    Let us help coordinate this with the relevant team, to validate the details that we have please send us a PM with your details.   How to send a PM?    Regards,   Re- TPG Ref: 12908006 - no-one has turned up or contacted me for the booked visit. My internet died 3 times again last night and required me to do a reset several times to get s connection. Can someone sms me and tell me what’s happening? DO NOT CALL ME AS I AM WORKING AND CANNOT ANSWER THE PHONE. ... View more

Hi @Kdubbs ,   The account # is the Customer ID number associated with the billing statement but you may also send us the TPG username instead.   How to send a PM?   Regards,   How do I locate my acct # And how do I message you privately?   ... View more

Hi @Kdubbs    You may check this link: Moving your TPG Services    Let us know how it goes.   BasilDV ... View more

Hi @Kdubbs,   Here is an article that you may find helpful. TPG billing cycle and advance payments explained.   Let me know should you require further assistance.   Regards,         Hi I am trying to work out an approximate date as to when TPG will debit my account. Is there somewhere that tells me? ... View more

Hi @Kdubbs   We'll advise our Accounts team.   Let us know if you need further assistance.   BasilDV ... View more

Hi @Kdubbs   The TPG provided modem router has a special firmware, which the VoIP service from another provider may not work. But you'll still be able to configure the modem/router for the internet service.   BasilDV ... View more

Hi @Kdubbs    Transfer your services faster and easier with our Moving Home.   Please check out these articles on how you can transfer your services the easy way:    Moving your TPG services  Video: Moving your Internet Service with TPG    If you have been offered to get a new modem/router, this means that the new address you are transferring to may have a different NBN Technology (e.g from NBN FTTP to NBN FTTB).   You may bring the equipment along with you however, there are instances that it may not work or will need advanced configuration in order for it to work on a certain type of NBN Technology.    Should you require further assistance, let us have your Customer ID or username via private message in order for us to assist you accordingly.    Regards, Ahra_G ... View more

Hi @Kdubbs    You may view your plan details by logging in to your online TPG account.   Once logged in, Under Account Management select Plan & Contract Details.   Let us know should you require further assistance.    Regards, Ahra_G ... View more

Hi @Kdubbs ,   Welcome to the community!   We did an article that you may find helpful about TPG payment procedure pelase see the link below.   TPG billing cycle and advance payments explained .   Let me know should your equire further assistance.   Regards,   @Kdubbs wrote: How long does it take for TPG to take money for my direct debit? TPG shows zero balance on 20/4/21 but still no money taken from my account????   ... View more

Hi @Kdubbs,   TPG is a prepaid service; your initial payment is comprised of an installation fee and your 1st month fee. By operating this way we are able to keep costs down to continue offering the best value deals possible to our customers.   The installation process begins as soon as we receive these specified funds from the customer. The initial billing cycle commences when your install is complete.   Please also note that as part of our billing system’s automation, we charge a monthly fee 7 days before the next billing cycle.   You may view more information about your billing cycle as well as your expected billing date by logging in to TPG My Account. You may refer to the articles below:  Using TPG My Account & Online Account Info TPG’s New Support App: My TPG Let us know should you have further queries.  ... View more

I was able to locate the account using your community details and I can see that we received your application last Wednesday, 20th of January. No updates yet is available for the schedule of the installation, it will be send via email to the associated e-mail address on file. You may also  track the installation by visiting this link, https://www.tpg.com.au/support/trackmyorder. Let me know should you require further assistance.   Regards,     Thanks. It’s not a new connection or estate. But TPG advised it’s because they need to climb in the roof to connect wires and then put a wall connection in. Being in the city apparently slows things down. Demand outweighs supply of technicians ... View more