Free Opt in NBN 100 not working

[rsiao]

I had called TPG at least 3 times in May. Everytime said they will put my account down and I did opt in, they will check it and sure it will work at the end date. Today is June, still on NBN 50 speed. They also said I will get SMS confirmation upgrade, still nothing

[Ahra_G]

Hi @rsiao,

We're here to help! Let's grab your details via private message and make sure that your account is on the right plan. 

-Ahra_G

[dcs21562]

Hi Ahra_G,

I have the same issue re the NBN upgrade (not been upgraded). 

I followed your link on how to send a PM to you (private message),  but I cannot PM you. When I click on your name I do not get the "Send a Message" popup.

Would you please assist me.

Kind regards

[adib_rahmang]

Hey @dcs21562,

You'll need level 2 to be able to send PMs. If you create a new post, you should be able to start sending PMs. Once you've sent us a PM, we'll take a look at what's going on with your speed boost.

[dcs21562]

Hi adib_rahmang,

Thank you for your reply.  

I hope this counts as a post. (or do I need to creat a new thread?). 

Cheers and fingers crossed,

[alanguide]

Your first public post already made you L2...