At TPG, the health and safety of our team members and our customers is of the utmost importance.
With recent developments in the Greater Sydney area, particularly in the Northern Beaches, we’d like to provide an update on our activities to ensure minimal disruption to essential service installation and fault restoration.
- We continue to work closely with our counterparts at NBNCo to maintain excellent wait times and quality of service installation and fault restoration appointments during these challenging times.
- As a provider of essential services, we are not currently expecting any delays in service installation or fault restoration appointments in the Greater Sydney area, including the Northern Beaches, however we do understand that some customers may choose to reschedule their technician visit to a later date.
- Based on advice from NSW Health, we require our Sydney field technicians to wear facemasks for customer home appointments in all suburbs of Sydney, not only in the in the Northern Beaches areas.
Whether the technician visiting your home is a TPG employee, a TPG contractor or a representative of NBN Co, we want you to be confident that we’re taking strong measures to ensure the safety of our customers and technicians.
For more information about the COVID-19 safety measures in place for your TPG service installation or fault restoration appointments, visit https://community.tpg.com.au/t5/Broadband-Internet/What-to-Expect-During-Your-Technician-Appointment....
We are closely monitoring updates related to COVID-19 in Greater Sydney and across Australia and will update our processes as necessary.
Thank you for your understanding and patience through this period and for trusting us with your internet and home phone services. We value your ongoing support.
