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Your newly installed broadband equipment is waiting to be automatically configured.

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Level 1c
Hello,
I'm sorry, this might be a bother to some of you but as the title above, my internet is not working. I just got the modem, AC1200 and properly plugged all the wires to its place. But UNI-D 1 still orange. And the message (as title above) keep being there, even after 30 mins. I also restarted the modem few times before this but still not working. Could you please help? I did all the possible solutions since yesterday afternoon but to no avail.

Thank you.
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @fatinaminn

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that the service has been installed.

 

We've tested the line and learned that the router doesn't have the correct configuration for it to authenticate/communicate with the NBN server.

 

Here's an article that will guide you on how to configure the TP-Link C1200 router.

 

Let us know if you need further assistance.

 

BasilDV

View solution in original post

14 REPLIES 14
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Moderator

Hi @fatinaminn

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that the service has been installed.

 

We've tested the line and learned that the router doesn't have the correct configuration for it to authenticate/communicate with the NBN server.

 

Here's an article that will guide you on how to configure the TP-Link C1200 router.

 

Let us know if you need further assistance.

 

BasilDV

View solution in original post

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Level 1c
Thank you. It's working now! Thank you!!
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Level 1

I got the same problem with this message show up for more than 2 days. I try to reset and do many ways but it did not work. I try to call but no response for an hour. Could you please advise me..Thank you

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Moderator

Hi @nammullika,

 

Welcome to the community!

 

We're able to locate the account using your community details and we've seen that your NBN service has been activated. Currently connected for 5h 13m. Let us know should you require further assistance.

 

Cheers!

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Level 1a
Hi I have physically set up my modem and it's visible via Wi-Fi, however cannot get past page that states it is automatically configuring.
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Moderator

Welcome to the Community @Huntermorgan

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN FTTP Setup - General Setup

 

You may also check the online guide on how to setup your router here: https://www.tpg.com.au/helpdesk/pppoe/Modem_configuration_TPLINK_Win7.pdf, also the article How to set up your TP-Link VR1600v modem

 

In your case, our Tech team guided you on how to configure the router and the service is now working within specification.

Let us know if you need further assistance.

 

BasilDV

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Level 1b

I got the same problem with this message show up for more than 1 hour. I try to reset and do many ways but it did not work. I try to call but no response for an hour. Could you please advise me..Thank you

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Level 1c

I got the same problem with this message show up for more than 2 weeks,I try to reset and do many ways but it did not work.  could you please advise me , thank you so much 

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Moderator

Hi @x654903900 and @angelamabiyoyo,

 

Please follow the guide that I've provided on this thread.

 

Hint:

You may also check the online guide on how to setup your router here: https://www.tpg.com.au/helpdesk/pppoe/Modem_configuration_TPLINK_Win7.pdf, also the article How to set up your TP-Link VR1600v modem

 

Let us know how it goes.

 

BasilDV