Welcome to TPG Community!
We were able to locate your account using your community details and understand that you are on the TPG NBN service.
Based on Service Description and Terms – NBN
CANCELLING AN NBN ACCESS SERVICE
12.1. You may terminate the NBN service by giving us at least 30 days written notice. You must pay for charges for the service up to the end of the notice period.
12.2. If you cancel your NBN service before the end of your Minimum Contract Period, you will be required to pay the early termination charges.
We'd like to arrange a call from our Accounts team to discuss the process further.
Please shoot me a private message with your preferred time and best number to be contacted.
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I am being charged a cancellation fee of $177 for a service that continually 'dropped out'. Your help line could not fix the issue after several 'chats' and an email (to which there was no response) Please explain?