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VoIP not working, no light on router

Vee1
Level 2
Hi, our VoIP hasn't been working for over a week. We only realised when a family member was trying to call us. They kept getting a recorded voice message saying call could not be connected at this time.
When we pick up to make call we get an engaged tone. No VoIP light at all showing on router
3 REPLIES 3
Ahra_G
Moderator

Hi @Vee1 

 

We recommend having a read of these community articles, which may help with your concern:

 

 

I've managed to locate your account using your Community details and have detected no line fault that can affect the homephone service. 

 

I have since organised a call back to be made today, 03 May 2021, from a member of our Technical team to assist you in checking for any underlying cause of the issue. 

 

 

Regards,

Ahra_G

itspeterb2u
Level 3

delete my account thank you I'm done...

BasilDV
Moderator

Hi @itspeterb2u

 

We apologise for the inconvenience.

 

The case is still being investigated by our Network engineers as they've encountered an issue with the service.

Further updates will be given by your assigned engineer as soon as it becomes available.

 

BasilDV