VoIP not working, no light on router

[Vee1]

Hi, our VoIP hasn't been working for over a week. We only realised when a family member was trying to call us. They kept getting a recorded voice message saying call could not be connected at this time.
When we pick up to make call we get an engaged tone. No VoIP light at all showing on router

[Ahra_G]

Hi @Vee1 

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

I've managed to locate your account using your Community details and have detected no line fault that can affect the homephone service. 

I have since organised a call back to be made today, 03 May 2021, from a member of our Technical team to assist you in checking for any underlying cause of the issue. 

Regards,

Ahra_G

[itspeterb2u]

delete my account thank you I'm done...

[BasilDV]

Hi @itspeterb2u

We apologise for the inconvenience.

The case is still being investigated by our Network engineers as they've encountered an issue with the service.

Further updates will be given by your assigned engineer as soon as it becomes available.

BasilDV