Voip not enabled

[Cpellerin1953]

Connection status says voip not enabled.
Phone plugged in tp-link phone1 but no light on modem...

[Anonymous]

Hi @Cpellerin1953 ,

Thanks for raising this to us. We did an article that you may find helpful this will guide you a basic troubleshooting on how to fix home phone issues please see the links below.

• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service 
• Troubleshooting Problems with TPG Home Phone Calls 

Let us know how it will go.

Cheers!

[Cpellerin1953]

Didn't help.
trying to call my number results in a recorded message that says the phone number is not valid.
Is there anything that needs to happen at TPG's end to turn it on?

[Riezl]

Hi @Cpellerin1953, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Cpellerin1953]

Hi,
The PM doesn't appear. Clicking on the name only shows your profile.
See screenshot.

[Riezl]

Hi @Cpellerin1953, can you please try again?

[Cpellerin1953]

Same.

[Riezl]

How about sending a PM to a different MOD ? Can you try to send a PM to @Anonymous @Ahra_G or @BasilDV? Try to log out and login and follow the steps indicated on the link I have provided.

[Cpellerin1953]

Same. Must be something on my phone.
Tried to go to private messages via my profile and got the attached error.
Says I'm level 2 BTW.

[Riezl]

Hi @Cpellerin1953, kindly check again. You should be able to send me a private message now. We will wait for your PM. Thank you.