How to set up Netgear D6400 BYO modem for NBN

[BasilDV]

Netgear D6400

This article provides modem setup advice for NBN services to get you up and running in just a few simple steps;

First:

You need to know the technology type used to supply your NBN service.

Your NBN technology type can be found in the Installation email we sent to you prior to your NBN service activation. Simply search for nbnorders@tpg.com.au nbn installation confirmed in your email inbox to find this email.

Choose your NBN technology type below for the Netgear D6400 set up guide

→ You've Determined: You have an NBN FTTP / Wireless service

Important: Before you get started, ensure your modem is running the latest firmware from Netgear. Older firmware may not be compatible.

Please follow the steps below to set up your Netgear D6400.

     1. Ensure your NBN Connection Box is turned on

     2. Plug an Ethernet cable from the designated UNI-D port on your NBN Connection Box into the  red Internet port on your D6400 modem. (An email with the provisioned UNI-D port number will be sent to you once service installation date has been confirmed)

     3. Plug in the power cable and turn your D6400 modem on using the Power button

     4. You can connect devices such as PC desktops, laptops or gaming consoles by plugging Ethernet cables from device to any of the 4 yellow LAN ports; or you can connect devices via WiFi

     5. Go to http://192.168.0.1 or http://www.routerlogin.net in your browser

     6. Log in with your Netgear username and password. By default these are:
           Username: admin
           Password: password

     7. On the home screen, click Advanced.

     8. Click Setup.

     9. Click Advanced Setup.

     10. Click WAN Setup.

     11. Select Must use Ethernet WAN from the WAN Preference drop down.

     12. Click Apply.

     13. Click Basic.

     14. Click Internet.

     15. Select Australia from the Country drop down.

     16. Select TPG from the ISP drop down.

     17. VLAN ID is disabled for Data only plan, but for bundled plan set VLAN ID: 2 (Applicable only for NBN Fixed Wireless)

     19. Click Yes under Does your Internet connection require a login?

     20. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.

     21. Enter your TPG username and password.

     22. Leave the other settings as they are and click Apply.

Your Netgear D6400 should now be online. If you are still having issues, please call us on 1300 997 271 for further assistance.

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 → You've Determined: You have an NBN FTTC service

Important: Before you get started, ensure your modem is running the latest firmware from Netgear. Older firmware may not be compatible.

Please follow the steps below to set up your Netgear D6400.

     1. Ensure your NBN Connection Device is turned on

     2. Plug an Ethernet cable from the yellow Gateway port on your NBN Connection Device into the red Internet port on your D6400 modem

     3. Plug in the power cable and turn your D6400 modem on using the Power button

     4. You can connect devices such as PC desktops, laptops or gaming consoles by plugging Ethernet cables from device to any of the 4 yellow LAN ports; or you can connect devices via WiFi

     5. Go to http://192.168.0.1 or http://www.routerlogin.net in your browser

     6. Log in with your Netgear username and password. By default these are:
           Username: admin
           Password: password

     7. On the home screen, click Advanced.

     8. Click Setup.

     9. Click Advanced Setup.

     10. Click WAN Setup.

     11. Select Must use Ethernet WAN from the WAN Preference drop down.

     12. Click Apply.

     13. Click Basic.

     14. Click Internet.

     15. Select Australia from the Country drop down.

     16. Select TPG from the ISP drop down.

     17. VLAN ID is disabled for Data only plan, but for bundled plan set VLAN ID: 2

     18. Click Yes under Does your Internet connection require a login?

     19. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.

     20. Enter your TPG username and password.

     21. Leave the other settings as they are and click Apply.

Your Netgear D6400 should now be online. If you are still having issues, please call us on 1300 997 271 for further assistance.

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 → You've Determined: You have an NBN HFC service

Important: Before you get started, ensure your modem is running the latest firmware from Netgear. Older firmware may not be compatible.

Please follow the steps below to set up your Netgear D6400.

     1. Ensure your NBN Connection Box is turned on

     2. Plug an Ethernet cable from the UNI-D 1 port on your NBN Connection Box into the red Internet port on your D6400 modem

     3. Plug in the power cable and turn your D6400 modem on using the Power button

     4. You can connect devices such as PC desktops, laptops or gaming consoles by plugging Ethernet cables from device to any of the 4 yellow LAN ports; or you can connect devices via WiFi

     5. Go to http://192.168.0.1 or http://www.routerlogin.net in your browser.

     6. Log in with your Netgear username and password. By default these are:
           Username: admin
           Password: password

     7. On the home screen, click Advanced.

     8. Click Setup.

     9. Click Advanced Setup.

     10. Click WAN Setup.

     11. Select Must use Ethernet WAN from the WAN Preference drop down.

     12. Click Apply.

     13. Click Basic.

     14. Click Internet.

     15. Select Australia from the Country drop down.

     16. Select TPG from the ISP drop down.

     17. VLAN ID is disabled for Data only plan, but for bundled plan set VLAN ID: 2

     18. Click Yes under Does your Internet connection require a login?

     19. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.

     20. Enter your TPG username and password.

     21. Leave the other settings as they are and click Apply.

Your Netgear D6400 should now be online. If you are still having issues, please call us on 1300 997 271.

Back to Top

→ You've Determined: You have an NBN FTTN/FTTB Service

Important: Before you get started, ensure your modem is running the latest firmware from Netgear. Older firmware may not be compatible.

Please follow the steps below to set up your Netgear D6400.

     1. Plug a phone cable from your NBN wall socket into the grey DSL port on your Netgear D6400

     2. Plug in the power cable and turn your Nighthawk modem on using the Power On-Off button

     3. You can connect devices such as PC desktops, laptops or gaming consoles by plugging Ethernet cables from device to any of the 4 yellow LAN ports; or you can connect devices via WiFi

     4. Go to http://www.routerlogin.net in your browser

     5. Log in with your Netgear username and password. By default these are:
          Username: admin
          Password: password

     6. On the home screen, click Basic.

     7. Click Internet.

     8. Select Australia from the Country drop down

     9. Select TPG from the ISP drop down

     10. Select VDSL (PTM) from the Transfer Mode drop down

     11. Select VDSL2 from the DSL Mode drop down

     12. Tick the checkbox next to Enable This Interface

     13. VLAN ID is disabled for Data only plan, but for bundled plan set VLAN ID: 2

     14. Click Yes under Does your Internet connection require a login?

     15. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down

     16. Enter your TPG username and password

     17. Leave the other settings as they are and click Apply

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Our technical team will assist in providing you with the basic settings in order to set-up your equipment and connect to the internet. For further assistance and advanced set-up or configuration, please contact the equipment manufacturer.

Related TPG Community Articles:

List of Non-TPG supplied Modem/Routers for use with TPG NBN BYO Data Only Plans
High-Speed NBN BYO Modem Requirements
TPG NBN Home Superfast & Home Ultrafast Plans are here

NBN Plans with BYO modem – How to Connect Using your Own Compatible Modem/Router

NBN Plans with BYO modem – How to Configure Using your Own Compatible Modem/Router

Easy Steps to Improve Wi-Fi Connection In Your Home

List of all TPG broadband setup and modem guides on Community

[david64]

@BasilDV . This model has a RJ11 DSL port but no mention is made that it can be used on FTTB/FTTN. The manual says the DSL port can handle PTM/VDSL2.

In this article (and I think in all of them), the sequence for FTTP and FTTC is the same, yet FTTP does not use VLAN ID and FTTC does. The point of these articles is to provide info to users of BYO routers so they can get themselves connected. But you're leaving out an important bit of the config (for non-FTTP).

I noticed this facility on iiNet recently.

[BasilDV]

Hi @david64

Thanks for pointing this out in regards the configuration for NBN FTTB/N technology. We'll check on this further and update the article once confirmed.

The configuration of the NBN BYO modem/router plan is different compared to the existing or first NBN plan where we provide a free modem/router.

In this new plan, you don't need to set a VLAN ID on both FTTC and HFC service.

Please note that the new NBN plan that we offer is Data only.

BasilDV

[david64]

@BasilDV . Thanks for the info. I see the NBN plans web page has been updated.

Is that in response to the number of people wanting to use their own router?

[BasilDV]

Hi @david64

We can confirm that it can be configured for the NBN FTTN/B service.

The article will be updated.

Cheers!

[suzyR]

Hi community,

D6400 is listed as a supported modem, but the technician that came out today mentioned it doesn't work. The modem syncs but no internet connection.

We have a FTTN connection here. The guide speaks to the other connection types, but not to FTTN. the last response states that FTTN is supported though. Any tips on what setup to use / what changes are required to the standard settings?

Thank you

[david64]

Hi @suzyR .

Check that the router is using the proper internet connection. FTTN uses DSL port.

In router admin, Select ADVANCED > Setup > WAN Setup.
The WAN Setup page displays.
From the WAN Preference menu, select one of the following options:
•Auto-Detect. The modem router automatically detects whether the WAN connection is DSL over the DSL port or Ethernet over the Internet port. Auto-Detect is the default setting.

Only connect a cable from the wall socket to the router DSL port.

•Must use DSL WAN. The modem router uses the DSL port for a DSL WAN connection. The Internet port is shut down.

Click the Apply button.

Setting VLAN ID is only needed for a standard Bundled NBN plan. If you are on BYO data-only plan, VLAN ID is not used.

This iiNet article shows how to set VLAN ID=2. Start from Step 12. Use your TPG username and password.

https://help.iinet.net.au/how-set-netgear-d6400-nbn-fttc