VX220-G2v Wifi Issue

[sarcorpuz]

I have an ongoing issue where my TP-LINK VX220-G2v modem provided by TPG could not connect some of my devices over Wifi.

When this happens, I have to restart the modem. 

I have a friend who has the same modem and experiencing similar issues. 

[BasilDV]

Hi @sarcorpuz

The devices that were disconnected to the WiFi, are they connected to the 2.4GHz or 5GHz band network?

Aside from rebooting the device, what other troubleshooting have you tried so far?

You may try to improve your home WiFi network using these articles.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know how it goes.

BasilDV

[sarcorpuz]

The devices that were disconnected to the WiFi, are they connected to the 2.4GHz or 5GHz band network?

Not sure. I have configured my modem for band steering.  2.4GHz and 5GHz have the same SSID and same password. Hence, my devices connects to either.

Aside from rebooting the device, what other troubleshooting have you tried so far?

I have tried reserving an IP Address to the devices that normally having issues not connecting via their mac address. It does not help with the issue. But a restart of the modem fixes the issue of devices unable to connect.

[Ahra_G]

Hi @sarcorpuz, 

May we know what type of devices you're pertaining to? Also, please provide us with your most convenient time to receive a call so we can have a tech specialist to assist. 

Thanks! 

Ahra_G

[RichoMan]

I also have the same exact issue. Has a solution been found for this?

[BasilDV]

Hi @RichoMan

If you are experiencing WiFi issues, it is possible that signal interference is causing it.

Check these articles that will help you improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know how it goes.

[RichoMan]

I doubt the issue is signal interference related. I'm pretty sure it has something to do with the VX220-G2v router that I have been provided as a replacement. My old Archer VR1600 worked flawlessly for 5 years until it was replaced with a VX220-G2v unit.

[BasilDV]

Hi @RichoMan

You can try it first and observe if the issue will persist after the changes.

BasilDV

[RichoMan]

OK. Will let you know how it goes.

Thanks.

[adamjoliver]

I’m experiencing the same issue. I’m on my 4th replacement modem. See below.
https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-5GHZ-WIFI/m-p/137531#M19397
It’s not interference. I’ve scanned and chosen a wifi channel no where near neighbouring networks.