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VX220-G2v Wifi Issue

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sarcorpuz
Level 2

I have an ongoing issue where my TP-LINK VX220-G2v modem provided by TPG could not connect some of my devices over Wifi.

When this happens, I have to restart the modem. 

I have a friend who has the same modem and experiencing similar issues. 

 

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Accepted Solutions
RichoMan
Level 3

Hi @Shane 

 

Connection has been stable since the modem reset. But then again, it worked like a charm for the first few days when I got it last week then it started playing up. I'll keep an eye for the next few days and let you know how it goes.

 

Thanks.

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18 REPLIES 18
BasilDV
Moderator

Hi @sarcorpuz

 

The devices that were disconnected to the WiFi, are they connected to the 2.4GHz or 5GHz band network?

 

Aside from rebooting the device, what other troubleshooting have you tried so far?

 

You may try to improve your home WiFi network using these articles.

Let us know how it goes.

 

BasilDV

sarcorpuz
Level 2

The devices that were disconnected to the WiFi, are they connected to the 2.4GHz or 5GHz band network?

 

Not sure. I have configured my modem for band steering.  2.4GHz and 5GHz have the same SSID and same password. Hence, my devices connects to either.

 

Aside from rebooting the device, what other troubleshooting have you tried so far?

 

I have tried reserving an IP Address to the devices that normally having issues not connecting via their mac address. It does not help with the issue. But a restart of the modem fixes the issue of devices unable to connect.

Ahra_G
Moderator

Hi @sarcorpuz

 

May we know what type of devices you're pertaining to? Also, please provide us with your most convenient time to receive a call so we can have a tech specialist to assist. 

 

Thanks! 

Ahra_G

RichoMan
Level 3

I also have the same exact issue. Has a solution been found for this?

BasilDV
Moderator

Hi @RichoMan

 

If you are experiencing WiFi issues, it is possible that signal interference is causing it.

 

Check these articles that will help you improve your home WiFi network.

Let us know how it goes.

RichoMan
Level 3

I doubt the issue is signal interference related. I'm pretty sure it has something to do with the VX220-G2v router that I have been provided as a replacement. My old Archer VR1600 worked flawlessly for 5 years until it was replaced with a VX220-G2v unit.

BasilDV
Moderator

Hi @RichoMan

 

You can try it first and observe if the issue will persist after the changes.

 

BasilDV

RichoMan
Level 3
OK. Will let you know how it goes.

Thanks.
adamjoliver
Level 3
I’m experiencing the same issue. I’m on my 4th replacement modem. See below.
https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-5GHZ-WIFI/m-p/137531#M19397
It’s not interference. I’ve scanned and chosen a wifi channel no where near neighbouring networks.