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nbn wifi

Level 1a
Hi team
My nbn moderm is ARRIS,midel CM8200B,none of your listed models have this type.Would you please tell me how to locate the user name and password?I cant find any user ID contains WIFI,and i tried the password located as nbn p/n woth the strongest singnal,password is incorrect.could u pl let me know wts happening
Level 8

Hi @dwang11 the ARRIS device is only the cable modem that interfaces the incoming HFC co-axial cable to the WAN connection on a separate router, it does'nt have any Wi-Fi functionality. The Wi-Fi password for your router will be printed on a sticker either on the rear or underside of the unit.


Hi @dwang11


Welcome to the Community! 


The Wi-Fi name & password is indicated on the sticker at the back of your TP-Link router. 


It should look like this:tplink_sticker.png

For reference, you may also visit this article on how to set up your NBN HFC connection:

NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide


Should you wish to change your W-Fi name and password, you may follow the steps from this article:

How to set up your TP-Link VR1600v modem


For additional assistance, please don't hesitate to reach out to us again.