HI,   Can I get the latest firmware, please? I intermittently need to restart my router.   Product type: HG659 Device ID: 00E0FC-J3N8W17322010543 Hardware version: VER.B Software version: V100R001C216B112   ... View more

Hi @meebo   We've edited your post as it contains your account username. Please avoid posting any account details on a public thread as it may compromise your account security.   We'd like to arrange a call from our Moving home team to check on this further. Please send me a PM with your preferred time and best number to be contacted tomorrow?   BasilDV ... View more

Hi @meebo   Thanks for bringing this to our attention, send me a private message with your best contact number and prefererd time. I will arrange one of our Account Specialists to provide options for you while looking for the new address. Please drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.   How do I private message (PM) in the community   Regards,     I'm currently in the process of finding a new home but it has been tough. I'm closing in on my vacate date and wondering what I can do about my internet/phone service. As I have no new address to change the service too yet and I still need my e-mail address. Can I continue to pay for my service or a reduced cost just for the e-mail address? ... View more

Hi @meebo ,   Thanks for raising this to us, we did an article on how to handle a potential phishing/scam email and call.   Please see the link below.   How to Handle Scam Calls/ Emails .   You also have the option to report it here. For spam calls you can unlist your number here.   Let me know how it will go and should you require further assistance.   Regards,   ... View more

Replied via PM ... View more

Based on this thread https://community.tpg.com.au/t5/Broadband-Internet/NBN-amp-Home-Phone/m-p/44850#M17393 NBN VoIP service will only work using TPG's supplied modem/router only.   @meebo wrote: @BasilDVFor curiosity sake if someone was to use their own modem and not one supplied by TPG would TPG supply them with the details for the phone to work or is it strictly for TPG inhouse modems only?   ... View more