Hi, Today I recieved a phishing Email saying that my Credit Payment was declined and that I could update my details by clicking on the Link (of course I did not click the link I am not that easily conned). The senders Email was pretending to be TPG Internet, however you can clearly see it is from rodcharles@westnet.com.au From: "TPG Internet" <rodcharles@westnet.com.au> To: MyEmail@tpg.com.au Date: 20 Jun 2022 20:39:48 +0100 Subject: Payment should be received before your billing cycle renewal. Please arrang to Block this sender from sending anything to TPG.   TPG needs to create a SCAM reporting Email address so that users can easily report a TPG Scam directly.. Scamwatch will not do anything, TPG can block senders/abusers IP so that they (the scammers) cannot send anymore scam Emails to TPG members.   Regards, Leigh   ... View more

Hi @Sijnja   Since the service shows that it is stable, our Engineers will not be able to raise any case with NBN Co. Also, based on the test that they've performed, they are not able to detect any fault within the NBN network.   For now, kindly observe your connection as it shows that it is working within specification. Let us know if the issue persists for us to raise it with our Engineers for them to escalate it with NBN Co.   BasilDV ... View more

Yes but still doesn't answer the delay on NBN and why they had to shift my date 13 days later from initially planned. And your answer doesn't explain why you dont have a backup plan should NBN be down to cater for 4G. Your response about Covid 19 and TPG support working from home is totally unrelated to the question in subject but noted on the delays during this time. But please stick to the question and not post automated answers as the issue is still at hand, what is your contingency plan to ensure connection to subscribers if NBN is down? And please dont post another comment how confident the fibre will not be down and support is always available 24 hours.......doesn't solve the problem if there is no connection. Thanks ... View more

Thanks for getting back to us, @dshobbin. We are glad to know that the service is now up and running.   With regard to the speed, we'd recommend that you check it using only one device directly connected to the modem via ethernet cable and make sure that there are no programs running on the device background so we can get an accurate result.   If you are connecting all your devices via Wi-Fi, these community articles can help you in improving the wireless connectivity performance.   Easy Steps to Improve Wi-Fi Connection In Your Home https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Home/ba-p/815   Wireless Channel on your modem - what is it and why should I change it? https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-should-I/ba-p/900   Wi-Fi troubleshooting steps - No Internet/Connection https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection/ba-p/805 Feel free to message us should you need further assistance. Thank you. ... View more

Hi Fiery,    Do you mean you are still experiencing the issue despite following the steps mentioned above?   We will wait for your response.   Thank you. ... View more

Hi, You should read this Post: https://community.tpg.com.au/t5/Accounts-and-Billing/How-to-park-or-temporarily-suspend-your-internet-plan/m-p/18416 Maybe it is just what you need. Regards, Leigh ... View more

Hi @parvathi21,    Welcome to the Community!   I've located your account using your Community details and can see that you've been in touch with our Help desk team.   Based on the notes left on the account, you were able to achieve 94.6mbps Download & 25mbps Upload after doing isolation and connecting one of your devices to the modem via Ethernet cable.   I've also ran remote test and the results does not show a physical fault on the line.     Please monitor your connection and let us know should you need further assistance.    Cheers,  ... View more

Hi, I have a Telstra Wingle (4G+, WiFi, USB Dongle). I have use it seamlessly with the VR1600V when the NBN connection goes down. It has a Telstra SIM card in it. Last week I went to the Telstra shop to get it unlocked (because their pricing is too high) and I was told directly that it could not be unlocked because it has Telstra Branding. And that was the end of that. I've since found out that Aldi SIMs are on the Telstra Network and that the Aldi SIM should work in the Telstra Wingle. I'll let you know next Month if it does.   Did Telstra give you the Network unlock code or the forgotten password unlock code? I'm sorry to say, but your dongle is most likely still "locked" to the Telstra Network and that is why you cannot connect   Regards, Leigh ... View more

Hi @hamidnbn,   Welcome to TPG Community!   I've located your account using your Community details.   I've also completed a line test which shows that your now connected to our network.   Please let us know should you need further assistance. ... View more

Thanks @Leigh63. Please be assured that we take a genuine interest in all customer feedback. We will pass this on to our  web developers.  Regards,  ... View more