Hi @RobH    As part of our security measures to help keep your data and account information safe, we require customers to complete the verification.   We understand and respect if you don't want to complete it with us.   You can always call our Support Team on 1300 993 011 for real-time assistance.   BasilDV ... View more

Hi @nibaba    We've responded to your previous post here.   We'll be waiting for your details via PM.   BasilDV ... View more

Hi @nibaba    We'd like to have a better understanding of the situation and see how can we help.   Just send us a private message with your account details.   BasilDV ... View more

Hi @diana23    How's your service?   If it's still not back, please send us a private message with your account details and we'll check the update for you.   It is also posted here: https://www.nbnco.com.au/support/network-status   BasilDV ... View more

Hi @chobityoko   We regret to read that you've decided to terminate your service with us.   We'd like to check on what we can arrange for you. Just send us a private message with your account details.   BasilDV ... View more

Hi,   Do you still experiencing the outgoing failure? Can you try the webmail if the same issue will occur? ... View more

Hi @LinMa    How's your service?   If you still need a hand, please send us a private message with your account details and we'll take it from there.   BasilDV ... View more

Hi @attiqur    How's your connection? Is it back to normal?   If not, before performing any troubleshooting, please check if your service is affected by an outage here: TPG service status NBN network status If not on the list, please send us a private message with your account details and we'll take it from there.   BasilDV ... View more

Hi @4499206    We'd like to have a better understanding of the situation and see how can we help.   Send us a private message with your account details.   BasilDV ... View more

Hi @wbtai    We appreciate your feedback and will be reviewed by our management for future plans.   For now, that's the only way to print out the invoice.   BasilDV ... View more

Hi @InternetUser555    If your service is not affected by an outage, then we need to test the line if it's still not working.   Please send us a private message with your account details.   BasilDV ... View more

Hi @sinyuan98627    Aside from placing it at the window, have you tried to relocate it as well to get a good coverage? Did you notice any changes with the light status of the device?   Have you also tried to reset the modem/router?   BasilDV ... View more

Hi @neolious    If your service is not affected by an outage, then send us a private message with your account details and wew'll check it for you.   BasilDV ... View more

Hi @BigLad    Since the 3G network has been shut down, the device of our customers should have a VoLTE feature. With this, the Voice service will work through the 4G/LTE network.   If your device does not support VoLTE, then you need to upgrade to a new one.   You can contact Samsung support to check your device.   TPG Mobile - Voice over LTE (VoLTE)   BasilDV ... View more

Hi @Bmc1    We'd like to check on what happened to your service and see how can we help restore it ASAP.   Please send us a private message with your account details.   BasilDV ... View more

Hi @wayner3    If the service is working, please continue to observe and let us know if you experience any issues for real-time testing.   BasilDV ... View more

Hi @davidorth1    What is the make and model of your device? You need to reset the modem/router as well, by pressing the button inside the pinhole.   If it's still not working after that, then it may be faulty.   BasilDV ... View more

Hi @lyp    You've confirmed that both handset and SIM are working fine, now we are down to the compatibility after the 3G closure.   The device you have needs the VoLTE for the TPG SIM to work.   BasilDV ... View more

Hi @Anthony_Viles    How's your new NBN FTTP service? Is it online now?   If not, please send us a private message with your account details and we'll see how can we help.   BasilDV ... View more

Hi @mdCAT    Due to the closure of the 3G network, only VoLTE or calls over network capable devices will work with our service.   To confirm if your device is compatible, please contact Asus support for the information and enable it as well.   BasilDV ... View more

Hi @GaryViccars    Are you using an Email client like outlook, etc? Or the webmail?   Have you tried sending a test mail to yourself? If not, try it first if it's going to work. Did you test it on 1 device only or multiple?   BasilDV ... View more

Hi @sharonbennie    How may we assist you today? We are busier than usual, but we are here to assist.   Just send us a private message with your account details.   BasilDV ... View more

Hi @feeety    How's your connection?   If you are still experiencing the dropouts, then we are keen on getting this sorted ASAP.   Just send us a private message with your account details.   We may not be able to reach out right away as we've been busier than usual, but you can always call our Technical Support Team on 1300 997 271 for real-time help.   BasilDV ... View more

Hi @meganrotham   It usually takes a few hours for the system to update the account from payment issues.   Are you still getting an expired account status?   If yes, please send us a private message with your account details.   BasilDV ... View more

TPG scam? - getting billed after service deactivation. can you pls deactivate my phone number? i had requested it 3 weeks back and i am still getting billed and it's still active. account is 1200803334 I have been on the phone for hours multiple times a day and no one picks up. I spoke to your rep on the phone regarding the cancellation of Phone xxxx. Looks like she didn't do her job apart from being a salesperson asking me to transfer the phone number to my uncle's aunties, and cousins.  Please be professional and resolve this ASAP.   get in touch ASAP and resolve my issue. else I will complaint to the communication ombudsman. News channels are free to use the above text. ... View more

Hi @gchipperfield    After the payment, it usually takes up to 3 hours for the account to re-activate.   Does it still say expired?   If yes, please send us a private message with your account details.   BasilDV ... View more

Hi @MaryJane    Are the calls to local AU numbers working?  Just the international call to the landline number is not? ... View more

Hi @santoshpudasain    Are you porting your number from the previous provider to TPG ESIM?   Is the current account still active?   Please send us a private message with your account details and we'll check it further.   BasilDV ... View more

No worries.   Have a great day! ... View more

Hi @santoshpudasain    Are you still not able to activate your ESIM?   Just send us a private message with your account details and we'll see how can we help.   BasilDV ... View more