Hi @giso743 . Email notification from Community is not working. Moderators seem to be missing in action. You can try them in Facebook Messenger. This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom ... View more

Hi @steveni . Email notification from Community is not working. Moderators seem to be missing in action. You can try them in Facebook Messenger. This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom Include the link to this thread. https://community.tpg.com.au/t5/SIM-Only-Plans/4G-intercoms-and-other-non-phone-devices/m-p/148515 ... View more

Hi @Grizliam . Does the UDM have a system log function which shows dropouts on WAN link? If so, you can post the log here as text. If not, do you still have the router used prior to UDM? It might have a log function that can show dropouts. It means replacing the UDM for a short while until a dropout occurs. Email notification from Community is not working. Moderators seem to be missing in action. You can try them in Facebook Messenger. This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom Include the link to this thread. https://community.tpg.com.au/t5/Broadband-Internet/FTTB-constant-quot-scheduled-quot-dropouts-after-moving-from/m-p/148511     ... View more

Hi @hgl2910 . Moderators seem to be missing in action. You can try them in Facebook Messenger. This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom ... View more

Hi @clevitt01 . Moderators seem to be missing in action. You can try them in Facebook Messenger. This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom ... View more

Hi @michaelcheng511 . Do you get a ring tone when trying to call out? Which phone option did you select with NBN? If $0 PAYG, you need to make a prepayment to make calls. Other options need prepayment for calls which are not included. Moderators seem to be missing in action. You can try them in Facebook Messenger. This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom ... View more

Hi @DannyType1 . Moderators seem to be missing in action. You can try them in Facebook Messenger. This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom ... View more

Hi @sainray . Moderators seem to be missing in action. You can try them in Facebook Messenger. This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom ... View more

Hi @jakewillo1 . Wifi has problems on both routers.  Wifi problems are intermittent? It performs ok most of the time? You can use your wifi device to check the wifi connection speed between device and router. (Modern Android devices have a really complicated way of doing this.) Do it when normal and when you have the bad wifi performance. Interference can cause the wifi connection speed to drop. You can use your wifi computer/laptop to check for other wifi networks that might be causing interference. In a command window, do:      netsh wlan show all It shows SSID names, signal strength and channel. Do it next to router and where you use wifi devices   On 2.4G band, use channel 1 or 6 or 11 to reduce interference.   You can use your ethernet computer to ping, say, google.com.au when normal and when you have poor performance. See whether it might be external network.    Easy Steps to Improve Wi-Fi Connection In Your Home https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Home/ba-p/815 https://community.tpg.com.au/t5/Modems-and-Devices/Wireless-Channel-on-your-modem-what-is-it-and-why-should-I/m-p/900#M4   BTW, email notifications from Community is not working. You have to check back here from time to time. You can contact TPG via Facebook Messenger.. This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom   ... View more

Hi @TheLynx . Did you buy the VX420 from a shop or get it from TPG? To use VOIP, you have to use the TPG supplied router. If you are, they have probably not configured the VOIP function. BTW, email notifications from Community is not working. You have to check back here from time to time. You can contact TPG via Facebook Messenger.. This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom ... View more

Hi @ryanjm83 . TPG should notify you when your connection is ready and which port to use.. Usually it is port 1. But, there is no harm to try each one. You had an issue with Google Nest in 2022. Was that resolved? Has anything changed that you are asking this now?   BTW, email notifications from Community is not working. You have to check back here from time to time. You can contact TPG via Facebook Messenger.. This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom   ... View more

@spotts . NBNCo doco says Alarm light should be green for normal operation. It's either broken or its purpose has changed. Last word from TPG is that IPv6 is not being used. If you enable it and still get dropouts, then it's not helping. In pppoe_0_3, the 0 means no VLAN ID so it shows as N/A. The 3 is specific to VX220.   You can connect a pc directly to NBN box but you have to configure a PPPoE dialler to replicate what the router does.   You can contact TPG via Facebook Messenger regarding dropouts. Include a link to this thread. https://community.tpg.com.au/t5/Broadband-Internet/FTTN-changed-to-FTTP-now-daily-disconnects-multiple-support/m-p/148407 This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom   ... View more

@spotts . ON the NBN box, the Alarm light appears to be off which means no device is connected, even though the UNI-D1 light is on meaning a gigabit device (VX220) is connected. When internet is working, what colour is the Alarm light?   The main Deco should be set to Operating Mode of Access Point.  You have the option to use the main Deco as a PPPoE router connected to NBN box. The second ethernet port connects to VX220 configured as Dynamic IP. Deco does all the work; your computer still connects to VX220. You can use all functions of the Deco this way. Deco doesn't seem to have a System Log so it would be best to get the dropouts fixed in your current config before making changes.   Since you removed the DSL cable, it should not be necessary to delete the DSL interfaces. Their status will be DSL Disabled or DSL Disconnected, so they are all out of action. In the System Log, when it recovers, whichever EWAN interface is being used, it is configured for a userid tpg_aos... which is the auto-config server, which is supposed to setup the router with your userid. When the internet is working, look in Network,EWAN and see which interface has status Connected.  Is it pppoe_0_3 as seen in one of the screenshots? Whichever one it is, modify it with your TPG userid and password. Disable IPv6.   In the System Log, the DHCPD messages are normal messages between your devices and the VX220. The PPP messages relate to the connection to TPG going down and the recovery. This is for TPG to fix.   ... View more

@nikiman .  @kate_  ... View more

Hi @spotts . Normal operation for FTTP is for the Power, Optical and Alarm lights to be green. WAN light on means connection to NBN box is OK. Internet light off means router has lost contact with a device in the external network.  Does it recover by itself? How quickly?   You can delete the DSL connections that were used on FTTN. And the unused EWAN connections. Your screenshot shows interface pppoe_0_3 as Connected. It is not using VLAN ID. Is this the active connection when internet is working? You can try disabling IPv6 since it is not used. When you changed to FTTP, did you remove the DSL cable from the VX220?   You can save the system log to a text file on your computer. Copy and paste text leading up to dropout and the recovery in your reply.   Is the Deco configured as Access Point?   Send a private message to  kate_   https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093 Include your account number and a link to this thread https://community.tpg.com.au/t5/Broadband-Internet/FTTN-changed-to-FTTP-now-daily-disconnects-multiple-support/m-p/148407   BTW, email notification from Community is not working, so you should check here from time to time. ... View more

Hi @nikiman . You can convert to a $0 per month Pay as you go plan. You can still receive calls and make free calls (000 and 1800). You need a pre-payment to make other calls. Your internet is not affected. If the change phone plan function is not in My Account, send a private message to  kate_  with your account number and request to change phone plan.  https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093   BTW, email notification from Community is not working, so you should check here from time to time. ... View more

Hi @TheNashSea . You must have an Asus DSL AX82U to have been FTTN. Have a read through this thread.  https://community.tpg.com.au/t5/Modems-and-Devices/ASUS-DSL-AX82U-can-t-connect-to-HFC/m-p/127443 FTTP and HFC use the same settings. Note my comment about WAN type; WAN type is WAN (for FTTP; ethernet to NBN box). Your option is whether to enable VLAN ID or not. Check the setting in the old router since it works on FTTP.   BTW, email notification from Community is not working; you need to check back here from time to time. ... View more

Hi @hqia5893 . Did you had an electrical storm or heavy rain at that time?  You could check that the telephone wall socket connection and connection to FTTC box is secure, and that cable is not damaged. Send a private message with your username or account number and description of problem to    kate_ https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093   BTW, email notification from Community is not working, so you should check here from time to time. ... View more

Hi @danielsim1007 . Are you on FTTB/FTTN using Archer to make RJ11 connection to telephone wall socket? In this case, the Archer DSL light should be on but not Internet light. In bridge mode, you should not be able to sign in to the Archer. You can check out the connection and the Archer by doing factory reset and seeing if it works by itself. Archer config is PPPoE with your TPG username and password. You need to know whether VLAN ID is set to 2 or not. If you don't know, try it disabled or set to 2.   BTW, email notification from Community is not working, so you need to check here from time to time. ... View more

@Awd90040 . What is the colour of the BE65 indicator light? Can you check it is set to Wireless Router mode (I don't know where that setting is). Any help with TP-Link support? Just say connection works with Netgear using PPPoE and VLAN ID. ... View more

@Awd90040 . What is the model of your previous router? Can you check that it uses VLAN ID.   ... View more

Hi @Awd90040 . Anything useful in this thread? https://community.tpg.com.au/t5/Modems-and-Devices/NBN-HFC-with-TP-Link-Deco-BE65-Problem/m-p/147630 Is your connection working on your previous router? Does the NBN box have 4 green lights on? Are you on Bundled NBN/VOIP plan or Data Only plan? Data only plan does not use VLAN ID. ... View more

Hi @sp . If there is nothing in the VX420 menu system about wireless distribution or WDS bridging, then it can't be done. Why do you want to do this? Do you have wifi dead spots that you want to cover with VX420? Can you reposition the Netgear to a better position with longer cable to NBN box? These articles have suggestions to improve wifi coverage. https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Home/ba-p/815 https://community.tpg.com.au/t5/Modems-and-Devices/Wireless-Channel-on-your-modem-what-is-it-and-why-should-I/m-p/900#M4   BTW, email notification from Community is not working. You need to check back here from time to time for updates. You can try a wifi extender placed partway between Netgear and wifi dead spot. It extends the Netgear wifi or creates new wifi network. The VX420 can also be connected to the extender's ethernet port. ... View more

Hi @sinyuan98627 . 4G/5G wireless broadband uses CG-NAT which prevents the use of port forwarding.  https://www.tpg.com.au/home-wireless-broadband What is CG-NAT and how does it affect Home Wireless Broadband services? Techy types should be aware that Home Wireless Broadband uses CG-NAT. Carrier-grade NAT (Network Address Translation) is a type of network that assigns services with a private IP address, instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that the following items (which depend on internal NAT) will not work on Home Wireless Broadband: Port forwarding Hosting web, email or file servers internally Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers) Remote Access (i.e. accessing your home computer or devices from another location) If you need any of these items in your home setup, Home Wireless Broadband won’t be the right fit for you.    BTW, email notification from Community is not working. You need to check back here from time to time for updates. ... View more

Hi @RMS1 . Send your account number to moderator via private message. They can locate your connection. https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093 Include your NBN connection type (FTTC, HFC, ...).  A technician would only be required if you have FTTP. The other NBN types are user replaceable. The email notification from Community is not working. You need to check here from time to time to see if there is an update. ... View more

@RMS1 . The prepayment lasts until it is used up. You make prepayment via MyAccount. The rules will be in the NBN bundles section in tpg.com.au. The email notification stopped working late August. I don't think the software company has the knowledge or knows where to look. ... View more

Hi @RMS1 . The "unlimited phone calls" excludes 13/1300 numbers. You need to make a prepayment for excluded calls. Unlike the mobile plans where they are included. ... View more

@dazza3 . A year or two ago now, TPG seems ro have introduced a bug into Sagemcom firmware affecting wifi connectivity. Several users reported a sudden failure to connect wifi devices. Unless TPG has fixed the firmware, the only solution has been to use the old router as a wifi access point connected to Sagemcom. ... View more

@david64 . Trying again. ... View more