Hi @jhollander,   We'd be glad to assist and check the whereabouts of the modem. Please send us a private message and we'll pull up your account.    -Ahra_G ... View more

Hi @jd1, we'd like to check what happened in this instance. Any chance you can send us a private message and we'll pull up your account?  ... View more

Let's have a look at your service, @itren2011. Send us a private message and we'll pull up your account.  ... View more

Thanks for that. May we know if you have performed any troubleshooting?  ... View more

Hi @wsovann & @vntcom, we're here to help! Please send us a private message and we'll pull up your accounts.  ... View more

Hi @ant1000,    Just to confirm, were you able to install it or just won't let you log in after you got it installed?    Please send us a private message and we'll assist.    -Ahra_G ... View more

Hi @Paul1995,   It is best if we can check both your modem and your connection. Please send us a private message and we'd be happy to assist.    -Ahra_G ... View more

Hi @Venture2320,   The Multi-Factor Authentication is in place to provide our customers and their account security.    You just need to reach out to us and other support channels and we'd be happy to assist in case any of the scenarios above occurred   -Ahra_G ... View more

Hi @sshetty9,   We'd like to have this sorted and get your SIM delivered the soonest. Please send us a private message and we'll pull up your account.    -Ahra_G ... View more

Hi @AnissaJohnson,   We'll help get this sorted asap. Please send us a private message and we'll check this for you.    -Ahra_G ... View more

Hi @GauravJ,   We also provide Archer VR1600v for some of our NBN services. With the correct settings, your modem should work as usual. All you need to confirm with your previous Telco is if it's locked or not.    Here's also a list of compatible BYO modems you can use with NBN:    NBN BYO Modem Hardware Compatibility High-Speed NBN BYO Modem Requirements   Let us know if we can assist further.   -Ahra_G ... View more

Hi @Dp4321,   There are different types of dropouts that you may experience:   Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings. Dropouts caused by ongoing outage in your area. You may check this here: https://support.tpg.com.au/servicestatus   Send us a private message and we'll help get this sorted.    -Ahra_G ... View more

Hi @Largejo, thanks for reaching out!    We recommend trying the steps recommended by @Nicholas185. If it still hasn't worked, please send us a private message and we'll help get your connection sorted.  ... View more

I see. Send us a private message and we'll go from there, @Pinkyoshi.  ... View more

No worries, @walkerp!  ... View more

Hi @walkerp,   Is this via webmail or email client? If your email address has been moved to TMC, you will need to contact The Messaging Company about support for your email service as TPG will no longer be able to assist.   You can call The Messaging Company on 07 3497 3566,  submit a new request to their Support Centre or reach out via https://support.themessaging.co/hc/en-au   -Ahra_G ... View more

Hi @shwowaki,   Let's have a look at your account to confirm the charges. Please send us a private message and we'll go from there.  -Ahra_G ... View more

Hi @gabrielmutongwa,   You may also refer to this article: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online   If you're still getting an error or cannot update the payment info, send us a private message and we'll help sort it out.    -Ahra_G ... View more

Hi @Garytaplin1,   In order for you to successfully log-in, we send an OTP to your registered mobile number. Did you have your Roaming service enabled prior to your travel?    -Ahra_G ... View more

Hi @Pinky300, please also send us a private message and we'd be glad to assist. Thanks!  ... View more

Hi @iosd,   Were you able to test and enable the VoLTE on your handset?    -Ahra_G ... View more

Hi @bMv10ACj4pl3,  Please send us a private message and we'll assist and pull up your account.  -Ahra_G ... View more

Hi @alexinsydney,   Thanks for reaching out! Please send us a private message and we'll check options for your account.    -Ahra_G ... View more

Hi @vesa123,    Depending on the type of NBN technology, your landline should work as normal as long as you have internet access. However for NBN FTTP. this requires a direct line from the NBN box.    Sing out if you require any assistance.    -Ahra_G ... View more

Hi @diegoagonca,   We're here to help get your connection working asap. Send us a private message and we'll pull up your account.    -Ahra_G ... View more

Hi @Pinkyoshi, please confirm if you still require assistance. We've seen your post here and advised that the issue is now resolved. We're just a private message away. Thanks!  ... View more

That's great news, @hingalex! Just sing out should you require further assistance.  ... View more

Hi @hingalex,   We'd be happy to check the status of the delivery. Could you please confirm whether you have received an order confirmation.    You may send your details through private message and we'll look into this.    -Ahra_G ... View more

Hi @jbullock9,   Please send us a private message and we'll check what NBN connection you have and help you an NBN box if needed.    -Ahra_G ... View more

Hi @IM,    We have sent out notifications regarding the price increase. You may send us a private message and we'll confirm the email you received and assist with any further queries you have.    -Ahra_G ... View more