TPG has been made aware of a recent NBNCo’s system implementation which has caused some installation and fault appointment time frames to take longer than usual to take place.
Please be assured that TPG is working closely with NBNCo to do the best we can to bring forward these appointments. The TPG Service Delivery and Assurance teams will be proactively updating any customers who may be affected by the NBNCo delays. We apologise for any inconvenience caused.
For help about how to check your scheduled installation date or to reschedule your current appointment date, please visit this Community Article: Check or Reschedule Your TPG Installation via tpg.com.au/install
NBNCo's webpage and a statement about the these delays can be found by visiting https://www.nbnco.com.au/utility/appointment-notice
Due to the lengthy delays in repairing the faults - what compensation will TPG be offering/implementing.
As 10days without a working system is extremely inconvenient and causing major issues for home businesses and students.
We're sorry to learn that you are experiencing issues with the service.
Please be advised that most ISPs rely on NBN to provide services therefore, we are subjected to their connection timeframe as well as scheduling.
You may respond to the SMS to the Engineering team should you require further assistance.
We have been waiting for more than 9 days for our NBN installation at our new place. In the meantime, we are being charged without using your service. We still haven't an appointment scheduled to look into the issue. Very disappointing.