Hey @Shankarr, we can help pick the perfect new plan for you!   We're keen to ask a few questions to determine which will work best.   Will you be using the internet a lot when you're not connected to Wi-Fi? Will you be making calls overseas? Do you have any sort of budget that you'd like to follow? ... View more

Hey @Shankarr,   We’ll find out what’s going on with your connection. Drop me a private message. ... View more

Hi @Shankarr   The only modem/router that can work with the bundled VoIP is the TPG provided one.   You can still use it for the internet though.   Let us know if you need further assistance.   BasilDV ... View more

Hi @Shankarr,    Please send us a private message along with your TPG account details in order for us to check your homephone service.    Thanks!  Ahra_G ... View more

Hi @Shankarr,    You can modify your plan add-ons by simply logging in to your TPG online account.    Otherwise, please confirm your details via private message so we can assist.    Thanks!  Ahra_G ... View more

You can check your current NBN speed by running an internet speed test online. There are several free speed test tools available online, such as Speedtest.net, Fast.com, and Google's speed test. When you run a speed test, make sure to close all other applications and devices that are using the internet to get the most accurate results. SkyWard Alpine ... View more

Hi @Shankarr    You may change online by logging in to your TPG My Account.   If you can't find it, we'd like to arrange a call from our Accounts team.   Kindly send us your account details via private message.   BasilDV ... View more

Hi @Shankarr,    Let us have a look at your account and check what discount we can offer you. At the same time, we'd be happy to assist you in upgrading your mobile plan.   Please send your customer ID or mobile number via private message.   Thanks, Aubrey ... View more

Hi @Shankarr   We'd like to check on this further and see what we can do to resolve this as soon as possible.   Shoot me a PM with your TPG username or customer ID number.   BasilDV ... View more

@Shankarr The 5G Home Broadband does not include phone service thus making calls and all other phone features will be unavailable.   For existing TPG broadband customers with a phone service, like in your case, 5G Home Broadband offers a Virtual Phone service that allows you to:   1. Forward all incoming calls to an alternative phone number of your choosing (Standard Australian landlines/mobiles only). 2. Keep your existing phone number, should you wish to switch back to NBN, or switch to a phone service with another provider.   Please send us a private message with your complete address so we can check the availability for you.   Thanks!    ... View more

Call tomorrow between 3 to4 pm Wednesday ... View more

Can you please change my IPaddress is that possible? ... View more

Hi @Shankarr,   For NBN HFC service, the TP-Link vr1600v is the only modem we provide.   If the coverage issue is due to distance already, your best option would be to get wireless extenders or look into the possibility of getting WIFI mesh. However, I would suggest trying to tweak first the wireless channels to see if that will improve the WIFI signals. You may want to visit this link for additional information:   Wireless Channel on your modem - what is it and why should I change it?   Regards, Will ... View more

Thanks for your response, @Shankarr.   Are you also having issues with the desktop that's hardwired to the modem (dropouts or speed issue)? We're trying to gauge if the issue is isolated to WIFI connection only. Can you also confirm if you're having trouble with both 2.4GHz and 5GHz WIFI networks or is it just on one of the bands? ... View more

Hi @Shankarr    We have responded to your other thread regarding your particular concern: https://community.tpg.com.au/t5/Broadband-Internet/Internet-speed-slow-and-frequent-drop-oug/m-p/41888#M16131   We suggest to keep the conversation on that thread to avoid redundancy.   Regards, Will ... View more

Hi @Shankarr    I have been monitoring your case and have been coordinating with the relevant teams to ensure that your order progresses. My apologies for the wait, but were able to make the adjustments and get the order to commence. Please refer to the email sent yesterday regarding the installation date.   Feel free to reach out to us if you need further assistance or if you have other concerns.   ... View more

Hi @Shankarr    We have already responded to your other thread yesterday: https://community.tpg.com.au/t5/NBN-Installation/NBN-installation/m-p/40918#M4546   As discussed, we're already looking into this case to get your service installed. I hope you can bear with us. To avoid redundancy, it would be best for us to continue the discussion on the other thread.   Regards, Will ... View more

Hi @Shankarr,   Welcome to TPG Community!   We've checked your account and it appears that the NBN order is still in progress.   You need to wait until we've provided you a schedule for the installation of your NBN service. If it's not a Friday schedule, there will be an instruction on how to reschedule it.   Please keep checking your email for the notification.   Regards, BasilDV     ... View more

Hi @Shankarr,   Welcome to TPG Community!   We were able to locate your account using your community details and checked the address. It seems that the NBN HFC technology will be available between April - June 2019 (still subject to change).   The NBN Co. will be the one who'll assess your address if it needs more cabling once it is already available. If it's going to be an internal wiring issue, this should be handled by the owner/building management.   Should you require further assistance, please let us know.   Kind regards, BasilDV ... View more