TPG Community

kate_ · ‎13-01-2025

Hey @skozzy, we'll help your friend get rid of that recorded message before he makes calls. If he can send us a message on one of our Social Media platforms, we'll be able to grab his details and get it sorted without the need for a call. Our pages are linked below. TPG | Facebook TPG | X TPG | Instagram

kate_ · ‎10-01-2025

Let's make sure you can use your landline service when you need it, @ange3144. Send me a PM here and we'll help get things back up and running.

kate_ · ‎10-01-2025

Hey @coolblizz, we're keen to take a deeper look into what's happening with your connection and put an end to the dropouts. Send me a PM and we'll check it out.

kate_ · ‎08-01-2025

Hey @chaloum, our Hardware Team have confirmed that is the most recent firmware version for the VX220-G2v modem 😊

kate_ · ‎08-01-2025

We can take a look at what's happening, @MAmavisca. Send me a PM here and we'll have a chat.

kate_ · ‎08-01-2025

We'll get to the bottom of what's happening with your calls, @borlases. Send me a PM and we'll check it out.

kate_ · ‎06-01-2025

We've recently changed the mobile plans we offer, which is why you're seeing a different phone bill. If you send me a PM here, we can take a look at your account and have a chat about what's changed.

kate_ · ‎06-01-2025

How's your connection looking today, @suzie111? If things aren't back up and running just yet, send me a PM and we'll take a look at what's going on.

kate_ · ‎06-01-2025

Hey @djmulls888, we'd like to get our Techs on the case to take a deeper look into what's happening with your 5GHz network. Send me a PM here and we'll chat some more.

kate_ · ‎02-01-2025

Hey @mdeh, we can check out your options for a new modem here. Send me a PM and we'll chat some more.

kate_ · ‎02-01-2025

We'll check out what's happening with your connection, @David_Greenleaf. Send me a PM and we'll get things running like they should be.

kate_ · ‎02-01-2025

Since your modem is 8 years old, you could potentially see an improvement in your performance if you upgrade your modem. If you send me a PM here, we can bring up your account and check out your options.

kate_ · ‎30-12-2024

Hey @bkim2212, we'll take a look at this for you and confirm if we can get a refund organised. Send me a PM here, let's get things sorted.

kate_ · ‎23-12-2024

Hey @pertuan, how about we check what speeds your NBN line is capable of so you know for sure if a plan change will be worth it? Send me a PM here and we'll grab some details to take a look.

kate_ · ‎23-12-2024

Hey @tracey345, now that your TPG email has been moved over to The Messaging Company, we suggest getting in touch with them for support. You can reach out by giving them a call on 07 3497 3566, or heading to the link below. The Messaging Company | Contact Us

kate_ · ‎23-12-2024

We can help out right here, @Bitzer. If you send me a private message here, we can take a look at your accounts and get this all sorted.

kate_ · ‎18-12-2024

@Milnea if you click on my profile, you should see a button that says "Send a message". You can check out the link below for the steps. How do I private message (PM) in the community?

kate_ · ‎17-12-2024

Hey @skozzy, we can take a look at your plan and make sure you're getting the best deal. Send me a PM here, we'll check out your account and have a chat.

kate_ · ‎17-12-2024

Hey @19892909ash, how's your connection looking now? If you're not back online just yet, send me a PM and we'll check out what's going on.

kate_ · ‎17-12-2024

We can help get your firmware updated, @Ogagne. Send me a PM here and we'll grab some details from you.

kate_ · ‎16-12-2024

So we can get you in touch with the team, we'll need to verify your details. Send me a PM here and we'll get it organised.

kate_ · ‎16-12-2024

Hey @Dreytac, we'll take a look at what's happening with your internet connection and make sure you're seeing stability. Send me a PM here and we'll have a chat.

kate_ · ‎16-12-2024

Hey @pjgibson1, we've checked in with our Hardware Team and confirmed that you won't be able to use your modem with VoIP with another provider.

kate_ · ‎16-12-2024

Hey @stevend3, our app does not have the option to increase the time between verification. We'll make sure to pass this feedback on to the relevant team so they can continue to make improvements 😊

kate_ · ‎16-12-2024

Let's check out what's happening with your payment, @wolfgramm. Send me a PM and we'll take a look.

kate_ · ‎13-12-2024

Gotcha. We'd like to get you in touch with our Tech Team to run through some troubleshooting. If you send me a message here on Community, we'll get that sorted 😊

kate_ · ‎13-12-2024

We can take a look at what's happening and get you an update, @1r00ster. Please send me a PM and we'll check out what's happening with your connection.

kate_ · ‎13-12-2024

Hey @lindong, we can check out your options for a new modem. Send me a PM here and we'll get you in touch with our Accounts Team.

kate_ · ‎13-12-2024

We want to make things easy from here on out, @martinnicole31. Send me a PM, we'll check out what's happening with your home phone and get it back up and running ASAP.

kate_ · ‎12-12-2024

Hey @Milnea, we're keen to help you get your extender connected. The WPS button can be found on the back of your modem. You can check out this link to see what it looks like: Set up your 5G Home Broadband | Sagemcom 5866 We'll get you to try connecting your extender using that physical button. If that doesn't do the trick, send me a PM and we'll take a closer look at what's happening.

TPG Community

About kate_

Re: Recorded Message about 3G Closing

Re: landline

Re: Intermittent internet

Re: Firmware Updates VX220-G2v

Re: Billing

Re: Home phone not receiving in coming calls.

Re: can not login account from oversea

Re: Connection problem

Re: VX220-G2V Wi-Fi Unable to connect to 5ghz wifi

Re: End of life modem

Re: No Internet connection

Re: Firmware Upgrade Needed?

Re: Transferred my number to another provider and need to get a refund

Re: NBN speed upgrade on FTTN

Re: Auto response

Re: Received email that My $1/m Pay As You Go plan is changing to $15/m, want to cancel and get r...

Re: extending wifi

Re: Looking for info on a new NBN Plan

Re: No internet connection

Re: Need to update archer VR1600v v2

Re: extending wifi

Re: Internet Degrading Over Time

Re: Landline and NBN modem LOCKED?

Re: Ability to disable Multi-Factor Authentication

Re: "An existing payment is in progress"

Re: extending wifi

Re: Logged a complaint no response

Re: New modem

Re: Call backs?

Re: extending wifi