TPG Community

kate_ · ‎16-07-2024

Thanks for sending a message, @Tn_1888. Let's see how we can help with your latency. To get started, we'll grab the details below. First name: Last name: Phone number: Username/email address: Are you the account holder?: Yes/No Date of birth:

Anet5g · ‎15-07-2024

I am having the exact same issues. My work authenticator will not work which means I can't access vpn and most work programs so have spent basically all day NOT working from home. Now I have to try and make up the hours or take the day as leave. Also many apps such as the BOM and Technogym won't work along with various websites - can no longer buy ticketes on the Lott which is a good and bad thing! This is a brand new 5G wirelss account with supplied Sagemoom moden. I really wish I hadn't changed providers

kate_ · ‎15-07-2024

We'd be happy to follow up on your case and get you an update. If you send a PM, we'll take a look and confirm what's causing this.

kate_ · ‎15-07-2024

We'll check out what's happening with your home phone, @navinkgeorge. Send me a PM and we'll find out what's happening with your outgoing calls.

kate_ · ‎15-07-2024

Let's make sure you can get all of your texts, @Pamm88. Send me a PM and we'll check out what's going on.

alanguide · ‎14-07-2024

Thanks for respoding Kate. Yes, I've got a Pansasonic but my wife uses an ordinary desk phone and I've paralleled that with it.

kate_ · ‎13-07-2024

We'll check out what's happening with your case. If you send me a PM, we'll grab your details and take a look.

adib_rahmang · ‎12-07-2024

Gotcha. We've escalated your case from our side. Our experts will be in touch with you within the next couple of days.

jolai1 · ‎12-07-2024

Thanks @david64 , yes the FTTP NBN box does have UNI-V ports and initially TPG support had asked to connect the phone to one of the UNI-V ports. No dial tone at all after connected so the support had asked to connect the phone to the modem router. There was then a long dial tone but when trying to call the number, it gave the call could not be connected message.

kate_ · ‎12-07-2024

Hey @ucgcarl1, you can email our team anytime at customer_service@tpg.com.au You can also post here, or message me or one of the other admins if you ever need a hand with anything 😊

kate_ · ‎12-07-2024

We will turn this experience around for you, @Wilmacalara. Send me a PM, let's check out what's going on with your refund and get this resolved ASAP.

kate_ · ‎12-07-2024

Hey @hughb, we'll check out what's happening with your port forwarding. Send me a private message, let's take a look.

kate_ · ‎12-07-2024

Hey @Benagus, we'll help find out what's happening with your texts. If you send me a private message, we'll check out what's going on.

kate_ · ‎12-07-2024

We'd like to help get you signed up @dababina. If you send me a private message, we'll check out what's happening and get this sorted for you ASAP.

kate_ · ‎11-07-2024

We want to make sure you're able to use your internet to its full potential, @Brianau13! Are you seeing this lagging on all of your devices, or only some? Do you see any difference after giving your modem a restart?

kate_ · ‎11-07-2024

Hey @Shawkatarab, we want to get your new eSIM up and running ASAP. Send me a PM and we'll chat some more.

kate_ · ‎11-07-2024

Hey @7045375, you can add an Authorised Contact to your account by logging in to My Account. You can find the steps on how to do this here: Update your contact details in My Account You can also give our friendly team a call on 13 14 23 😊

kate_ · ‎10-07-2024

We hear you, @amashun. We want to get this sorted for you ASAP so you can get the super fast speeds you're after! We'll keep chatting with you over PMs to get things resolved.

kate_ · ‎10-07-2024

Hey @haolle, we'd like to get you in touch with our Business Products Team to have a chat about our NBN plans, and how port forwarding will work on them. If you send me a PM, I'll grab your details and pass them on 😊

kate_ · ‎08-07-2024

Hey @winnallia, we'll get you an update on your case ASAP. Send me a PM, let's take a look at what's going on.

kate_ · ‎08-07-2024

Let's make sure you can call landline numbers again, @monicasanderson. Send me a PM and we'll get to the bottom of what's happening with your calls.

kate_ · ‎08-07-2024

We'll help get your SIM up and running ASAP from here, @monetplant. Send a PM my way and let's check out what's going on.

kate_ · ‎08-07-2024

How's your connection looking now, @wookangel1004? If you still need a hand getting things up and running, send me a PM and we'll get you online ASAP.

kate_ · ‎08-07-2024

We'll follow this up for you so you can get back to using your service ASAP. Send me a PM and we'll grab some more details from you.

kate_ · ‎08-07-2024

Hey @sjkidd01, welcome to TPG! If you still need a hand getting your account set up, send me a PM and we'll get it sorted.

kate_ · ‎08-07-2024

Hey @roar_09, we'll help get your modem connected. If you can send me a private message, we will check the error and get you back online ASAP.

kate_ · ‎05-07-2024

Hey @JodyChapple70, we're here to help get you logged back into My Account. Are you receiving any error messages when you try to log in?

david64 · ‎04-07-2024

@mpinnuck . If you use the VOIP home phone, you have to use the TPG-supplied router. Otherwise, you can use some other model. How old is your VR1600? I wasn't aware that a router contains name entries. My VR1600 doesn't have any. It does have "client names" but these aren't hostnames. It does provide DNS ip addresses to each device when it connects to the router. Devices that need it have a "hosts" file which contains DNS entries. Can you provide a screenshot of the naming function in the router (anonymised, so change the names)? Do your devices have reserved ip addresses, especially the NAS device?

kate_ · ‎04-07-2024

Hey @sfcpc, we'd be happy to help get you back into My Account! When you get a sec, send a PM to my account and we'll check over your account to the bottom of what's happening. Kate_

kate_ · ‎04-07-2024

Hey @mkr012, we'll see how we can help with your payment, so you can get your details updated. Send a PM and we'll take a look at your account.

TPG Community

About kate_

Re: High latency Fttb compared to old fttn

Re: 5g home internet certain apps will not work

Re: 5G home broadband network problems (Sagemcom 5866T)

Re: Unable to make Home Phone Outgoing calls

Re: Text messages

Re: Nuisance calls

Re: I wanna change the phone number to verify identity

Re: FTTB contant drop outs and slow download speed

Re: Home phone not working after FTTP upgrade

Re: What is the email address for TPG

Re: Refund

Re: port forwarding not working Archer VR1600v residential NBN CGNAT issue?

Re: Cannot received SMS after Changing Handphone

Re: How can I verify my visa for payment?

Re: Internet slow on TPG nbn.

Re: Esim activation issue

Re: How to add my partner's name on the bill/account?

Re: NBN superfast plan

Re: Cannot use port forwarding on TPG modem VX220-G2v

Re: No Internet connection after moving home

Re: No outgoing calls to landlines

Re: eSim

Re: How to access internet? No internet access yet

Re: ESIM won't activate on iPhone

Re: Account set up

Re: DSL-AX82U setup

Re: How do I access my mobile phone account?

Re: Unreliable modem / router

Re: Can't log in to account to update credit card

Re: Payment