Hi BasilDV,    "Please send us a private message with your account details."   Have sent private message as requested.   Cheers, Brian ... View more

Hi Moderator.  I have the same problem.  I had 5G for a few weeks then dropped to 4G.  I moved it and 5G popped back up, but only for a few days.  Now back to 4G and cant get 5G no matter where I move it to.  best speed i can get now is  4 up 17 down. Is there something wrong with this modem?  WIll the Nokia work better? I see many similar complaints in the community. Any experiece in the community would be apprecaited. ... View more

Hey @sheikalam7861,   We can help you get back online. Send us a PM here with your account details, and we'll take a look.   Thanks, kate_ ... View more

Hi @Hmvolpi    Let us have a look and see what we can do to make the internet back working. First,  let us grab your details. Could you ping me a message with your details?   How to send a PM?   Regards,   Hello, We are having similar issues. We have to often restart the modem or reset it to get the internet to work 🙁 ... View more

Hi, Just checking whether my firmware is up to date: Archer VR1600v v1 00000000 Firmware Version:1.1.0 0.9.1 v5006.0 Build 200826 Rel.77218n   I have tried to send you a private message but I can't.   Thank you in advance.   Fernando ... View more

Help is here @joshuat,    Let's start by bringing up your account, please send us a private message and we'll go from there.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen     ... View more

Hi @jessewjt,    Welcome to TPG Community! We'll help raise your concern to see if the latest firmware is available for Sagemcom 5866T.    In the meantime, please shoot us a private so we can check your connection.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen   ... View more

Hi @dynayang,    Please shoot us a PM with your TPG username and we'll check your current billing period.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen ... View more

Hi @Ebcrawford,    Welcome to TPG Community!    Please shoot us a PM and we'll check what we can arrange for you.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen ... View more

Hi Community!   We at TPG take cybercrime seriously. Protecting our loyal customers account and private information is a must.   With this, we need to make sure that the request to change any information on the account comes from the account holder.   We have a secured online form that we can provide for you to request for the change.   Just send us a private message with your account details and will arrange it for you.   BasilDV     ... View more

For account security and privacy, we refrain from asking your details in public.    Can you try clearing your cache then re-log in via community? Thanks ... View more

Hi @ReeshikaTamang,    We'd love to help check the status of service and get you online asap. Shoot us PM and we'll go from there.   How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen ... View more

Hi,   It isn't just 5G, the 4GLTE based home broadband service account activation is inoperative as well. Near as I can tell the system has been down for up to 8 days now because the account activation is supposed to happen when the modems are dispatched, which is happening, but unless the account is activated (which SHOULD have happened) the modems are shown as waiting for dispatch. My friends moden arrived last Wednesday, which puts the dispatch time last Monday, 8 days ago.   I could be cynical and say that this is the improved service that TPG are delivering as a result of dropping mail and web hosting but I guess that would be cruel.   BUT, I worked in IT for over 30 years, mostly with high end systems, and I have never heard of a major business system being off the air for 8 days unless there was a MAJOR people problem. Stuff like the mail server died because of stupidity (data volume reformatted to increase size online) and the last 6 months backups hadn't been checked (they had been failing). Not a good career move for the IT manager.   Come on TPG. You've cost me nearly 2 hours on the phone trying to get a 4G broadband service going for a friend who is using TPG because I recommended it. I'm starting to feel pretty stupid.        ... View more

We can detect that your modem is online now. Can you check again if you can browse the web now?  ... View more

Hi @susanshi5584,    We’re keen to keep you on board, and interested to know more about why you are looking to cancel. Please shoot us a private message and we can chat further.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen ... View more

Me too!!  ... View more

Hi @4388304,    Welcome to TPG Community. Please shoot us a PM with your account username so we can help check the status of your service.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Daisy_Dhen ... View more

Hi @ruba9955,    Welcome to TPG Community. Please shoot us a PM with your details together with the mobile number and we'll help check the status of your sim activation.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen ... View more

Hi @chubbie1123,    Let us help understand those charges on your account. Please shoot us a PM with your TPG username and customer reference ID number.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen ... View more

You're welcome, @mhutchz1    Have a lovely weekend! :) ... View more

Hi @Cherry1,    Welcome to TPG Community! Shoot us a PM with your account username and we'll be happy to lend a hand.   How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen   ... View more

Welcome to TPG Community, @stevied0909!   Let us have a closer look at your account. Shoot us a PM with your TPG username or customer ID.   How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen     ... View more

Hi @Jackburtonsboot,    Let us have your TPG username or customer ID via private message so we can check the status of your installation.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen ... View more

Hi @Pindinz, please send us a private message with your details and let's have a look at your account.    Thanks, Aubrey ... View more

That really requires for you to login into the TPG My Account, @daveoz.     ... View more

Hi @Zed,    We're here to help check your connection and see what can be done to expedite the installation.    Please shoot us a PM with your TPG username.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  ... View more

Hi @lachlanmccarthy,    Send us a private message with your TPG mobile number and we'll help you with the SIM replacement. How do I private message (PM) in the community   Regards,  Daisy_Dhen ... View more

Hi @dj_c23,    Shoot us a PM with your TPG details via PM to assist with the update of your modem's firmware as well as check your service.    Thanks!  Ahra_G ... View more

Hi @Anjana92,    We'll be happy to help to check the status of your mobile service.    Please shoot me a PM with your account details.   Regards, Daisy_Dhen     ... View more

Hi @wilmastone,    We'll be happy to help to activate your international roaming.   Please shoot me a PM with your account details.   Regards, Daisy_Dhen ... View more