Hi All,   I contacted TPG technical support today, they updated the new modem MAC address in the backend and reconfigured VOIP on modem.   i now have VOIP working again, and can receive and make calls. ... View more

Can not trust on them, we have to go ... View more

We've responded to your message, @ShionS. We're keen to help you out there. ... View more

Probable Scam. Do not click on any links! ... View more

I have accounts with TPG/TMC and Gmail, and I regularly send test emails between them OK.  ... View more

Kate will soon sort this out. But as a matter of interest, when my setup was converted to FTTP, everything was OK and running smoothly but I still got several 'we can't see you' messages. ... View more

Hey @Leijing, let's check out how we can help out with a new modem.   Send me a PM here and we'll grab some more details from you. ... View more

Hey @hqia5893, as David said above, you can send me a PM here. We'll check out what's happening and get you back online as soon as possible. ... View more

Thanks, it does look genuine. ... View more

Confirming that 'My Account' is working well in Australia from desktop. ... View more

There are many possible reasons for this problem, and some are nothing to do with the ISP... ... View more

The problem with losing all that identifying data is that it is extremely difficult to distinguish you from a fraudulent person trying to mischievously get into your account, and you would be furious if TPG allowed someone to easily hack your account. (This is part of the reason why closing an account is not simple). Nevertheless, Mods may be able to help. ... View more

Hey @Ken, we can help get your landline service up and running.   Send me a PM here, we'll grab some details and check it out. ... View more

It sometimes takes the mods a day or two to respomd ... View more

Thanks.  My monthly payment is automatically made.  Looks like I need to log in to my account and add an extra amount to cover the "13/1300" calls. ... View more

@vegepig834 wrote: Hello, Your NBN speed boost should be activated from your next billing cycle. If it hasn't been applied yet, I recommend reaching out to TPG customer support for assistance. They should be able to provide more details and help expedite the process. Best Regards, Vegepig Henry This Community is a route to TPG customer support... ... View more

It sounds like you have had some difficulties with your transition to TPG from NBN FttP. It can be frustrating to contact the operator multiple times and receive responses that are not what you expected. It is a bit like playing io games, sometimes patience and smart strategy will lead to better results. ... View more

Hey @gmbrown2, we suggest getting in touch with The Messaging Company for some further troubleshooting regarding your email. You can give them a call on 07 3497 3566, or reaching out using their contact form here. ... View more

@alanguide Yes, it may just be there to completely cover their backsides however why would they not simply state in the conditions that the client relinquishes any claim against TPG after they start paying TMC for the service and leave it at that? That's effectively what Condition 9 states anyway: "When The Messaging Company begins providing your email services, TPG and its affiliates will not be responsible to you in any way in connection with your email service (e.g. providing setup or troubleshooting support; security; service quality)."   So why the heck is 6 even there? To me it reads more like a threat to frighten users into not churning services away from TPG than a get-out-of-jail-free card. ... View more

OK, I'll send a pm. Do notifications work on there? ... View more

@raspberryprank wrote: Hi everybody, I am a new member of the forum. I am very happy to be a member of this forum. Hopefully we will contribute to the forum the most useful information to build a healthy forum. Flappy Bird Hello and welcome @raspberryprank  Good to read a positive and friendly contribution to the forum, so welcome! ... View more

Hey @dilpreet0094,   We’ll check it out from here. Can you send me a DM? ... View more

I've responded to your PM @flores24  ... View more

@david64  I am using: Incoming server 995 SSL Outgoing server 465 SSL Is that setting likely to expire? ...and if so, what are the correct settings for MIcrosoft Outlook for TMC? Earlier in this thread there is talk of TLS being deprecated*, but ChatGPT asserts 'SSL (Secure Sockets Layer) is no longer widely supported for internet email security due to security vulnerabilities. TLS (Transport Layer Security) has replaced SSL as the preferred protocol for securing email communications.' *Possibly it is the version number that is deprecated and not the method? ... View more

I am using eM Client. The certificated expired on 30 August. Is it to do with the move to The Messaging company? ... View more

@Jinpark2757 wrote:  I find this online forum ridiculous and time consuming. The people here are very helpful as I'm sure you'll find out   ... View more

Can you send me a DM please? @redzic ... View more

Although bright LEDs can sometimes be a distraction, I'd be very cautious about turning them off, as they are essential for posible troubleshooting down the road.... ... View more