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shaneoo7
Level 2

How can I live chat now please 

1 ACCEPTED SOLUTION

Accepted Solutions
Thea
Moderator

Hi @shaneoo7,
 
Welcome to the Community!
 

https://www.tpg.com.au/support/accountsandbilling_form is one of the pages where the Chat option is offered.

 

The Chat option will pop up if we have available Chat Team members to assist you. You may need to expand the small "Live chat is online window" in the bottom right hand side of your desktop browser.

 

Is there anything in particular you'd like to raise? 

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23 REPLIES 23
Thea
Moderator

Hi @shaneoo7,
 
Welcome to the Community!
 

https://www.tpg.com.au/support/accountsandbilling_form is one of the pages where the Chat option is offered.

 

The Chat option will pop up if we have available Chat Team members to assist you. You may need to expand the small "Live chat is online window" in the bottom right hand side of your desktop browser.

 

Is there anything in particular you'd like to raise? 

View solution in original post

Heba
Level 2
Hi
Heba
Level 2
I need to talk to some one plz
Erika
Moderator

Hi @Heba


Welcome to TPG Community! 

 

Is there anything specific we can assist you with?

Jimmy
Level 2
 
mohdgafoor1
Level 2
Help me fix the internet
Shane
Moderator

Thanks for reaching out and our sincerest apologies for the inconvenience, @mohdgafoor1. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.
 

Our Network Engineers has been immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.
 

In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....
 

Let us know if you're still having issue with the service, cheers!

Sawma
Level 2
Hi we have lost connection since 2day ago , I cannot call tpg as well what should i do
Riezl
Moderator

Hi @Sawma,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community