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Internet dropping out constantly

Slav
Level 2

Have alot of trouble with the internt Since monday 10/11/2022. Dropping out constantly through out the day which is not helpful when you are working from home.  Have tried to call technical support but the line keeps dropping out 

3 REPLIES 3
Shane
Moderator

Hi @Slav,

 

We are sad to learn that multiple dropouts is affecting the service. 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

 

Have alot of trouble with the internt Since monday 10/11/2022. Dropping out constantly through out the day which is not helpful when you are working from home.  Have tried to call technical support but the line keeps dropping out 

jownzee
Level 2

My internet drops out the same, mornings mostly, i have ethernet conection.Its getting very frustrating especialy now the price has gone up.

Aubrey
Moderator

Hi @jownzee, have you noticed any lights on modem going off when the connection drops? Let's have a closer look at your connection, see if there's any network fault impacting your service.

 

You can send your customer ID or username to us via private message.

 

Thanks,

Aubrey