Get online support
Listed below are useful articles to read when you are having issues with your TPG service.
Accounts and Billing
Forgot your TPG account password?
https://community.tpg.com.au/t5/Accounts-and-Billing/Forgot-your-TPG-account-password/m-p/5885#M247
TPG My Account - Checking your calls and usage online
https://community.tpg.com.au/t5/Accounts-and-Billing/TPG-My-Account-Checking-your-calls-and-usage-on...
Using TPG My Account & Online Account Info
https://community.tpg.com.au/t5/Accounts-and-Billing/Using-TPG-My-Account-amp-Online-Account-Info/m-...
TPG billing cycle and advance payments explained
https://community.tpg.com.au/t5/Accounts-and-Billing/TPG-billing-cycle-and-advance-payments-explaine...
Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online:
https://community.tpg.com.au/t5/Broadband-Internet/Update-Credit-Card-or-Direct-Debit-payment-detail...
How to Change NBN Plan Online via TPG My Account
https://community.tpg.com.au/t5/Broadband-Internet/How-to-Change-NBN-Plan-Online-via-TPG-My-Account/...
Moving your TPG services
https://community.tpg.com.au/t5/Accounts-and-Billing/Moving-your-TPG-Services/td-p/85859
How to park or temporarily suspend your internet plan
https://community.tpg.com.au/t5/Accounts-and-Billing/How-to-park-or-temporarily-suspend-your-interne...
TPG Home Phone (Voice) Features
https://community.tpg.com.au/t5/Featured-Articles/TPG-Home-Phone-Voice-Features/ba-p/975
Video: TPG $20 Prepayment Outside Included Value
https://community.tpg.com.au/t5/Accounts-and-Billing/Video-TPG-20-Prepayment-Outside-Included-Value/m-p/42
Your Home Phone Optional Prepaid Balance
https://community.tpg.com.au/t5/SIM-Only-Plans/Your-Home-Phone-Optional-Prepaid-Balance/m-p/84510
How to turn on/off number display/directory listing on your home phonehttps://community.tpg.com.au/t5/Home-Phone-Voice/How-to-turn-on-off-number-display-directory-listing...
How to Change Your ADSL Plan via My Account
https://community.tpg.com.au/t5/Featured-Articles/How-to-Change-Your-ADSL-Plan-via-My-Account/ba-p/6...
Customer Self-Help Options with TPG
https://community.tpg.com.au/t5/Featured-Articles/Customer-Self-Help-Options-with-TPG/ba-p/63193
TPG’s New Support App: My TPG
https://community.tpg.com.au/t5/Featured-Articles/TPG-s-New-Support-App-My-TPG/ba-p/69063
Installation, Modem Delivery and Modem Set Up
Video: How to track your TPG service installation
https://community.tpg.com.au/t5/NBN-Installation/Video-How-to-track-your-TPG-service-installation/m-...
Check or Reschedule Your TPG Installation via tpg.com.au/install
https://community.tpg.com.au/t5/NBN-Installation/Check-or-Reschedule-Your-TPG-Installation-via-tpg-c...
What to expect with a TPG FTTB install
https://community.tpg.com.au/t5/Featured-Articles/What-to-expect-with-a-TPG-FTTB-install/ba-p/4039
New Connection Setup Help:
https://community.tpg.com.au/t5/Broadband-Internet/New-Connection-Setup-Help/m-p/24252#M9917
How To Check TPG Modem Delivery Status
https://community.tpg.com.au/t5/Featured-Articles/How-To-Check-TPG-Modem-Delivery-Status/ba-p/1081
List of all TPG broadband setup and modem guides on Community:
https://community.tpg.com.au/t5/Modems-and-Devices/List-of-all-TPG-broadband-setup-and-modem-guides-...
NBN Fibre to the Curb (FTTC) Setup Guide
https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...
NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide
https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/m-p/...
Fibre to the Node/Building (NBN FTTN/FTTB) Setup Guide
https://community.tpg.com.au/t5/Broadband-Internet/Fibre-to-the-Node-Building-NBN-FTTN-FTTB-Setup-Gu...
NBN Fibre To The Premise (NBN FTTP) Setup Guide
https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/m-p...
TPG Fibre To The Building (TPG FTTB) Setup Guide
https://community.tpg.com.au/t5/Broadband-Internet/TPG-Fibre-To-The-Building-TPG-FTTB-Setup-Guide/m-...
How to set up your TP-Link VR1600v modem For NBN FTTN/NBN FTTB/NBN HFC & NBN Fixed Wireless
https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...
The NBN HFC network connection box Swap program & what it means for you
https://community.tpg.com.au/t5/Modems-and-Devices/The-NBN-HFC-network-connection-box-Swap-program-a...
Guide to choosing the best TPG NBN Plan for you
https://community.tpg.com.au/t5/Featured-Articles/Guide-to-choosing-the-best-TPG-NBN-Plan-for-you/ba...
TPG Fibre To The Building - NOT affected by the copper disconnection!
https://community.tpg.com.au/t5/TPG-Fibre-to-the-Building/TPG-Fibre-To-The-Building-NOT-affected-by-...
How to Handle Scam Calls/ Emails
https://community.tpg.com.au/t5/Broadband-Internet/How-to-Handle-Scam-Calls-Emails/m-p/34516
How to Check if your NBN service is part of a Planned Maintenance activity
https://community.tpg.com.au/t5/Broadband-Internet/How-to-Check-if-your-NBN-service-is-part-of-a-Pla...
How to Check for NBN Network Outage
https://community.tpg.com.au/t5/Broadband-Internet/How-to-Check-for-NBN-Network-Outage/m-p/45557#M17...
