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Accounts and Billing Self-Help Articles


Listed below are useful articles to read when you are having issues with your TPG service.


Accounts and Billing


Forgot your TPG account password?


TPG My Account - Checking your calls and usage online


Using TPG My Account & Online Account Info


TPG billing cycle and advance payments explained


Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online:


How to Change NBN Plan Online via TPG My Account


Moving your TPG services


How to park or temporarily suspend your internet plan


TPG Home Phone (Voice) Features


Video: TPG $20 Prepayment Outside Included Value


Your Home Phone Optional Prepaid Balance


How to turn on/off number display/directory listing on your home phone


How to Change Your ADSL Plan via My Account



Customer Self-Help Options with TPG


TPG’s New Support App: My TPG


Installation, Modem Delivery and Modem Set Up


Video: How to track your TPG service installation


Check or Reschedule Your TPG Installation via


What to expect with a TPG FTTB install


New Connection Setup Help:


How To Check TPG Modem Delivery Status


List of all TPG broadband setup and modem guides on Community:


NBN Fibre to the Curb (FTTC) Setup Guide


NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide


Fibre to the Node/Building (NBN FTTN/FTTB) Setup Guide


NBN Fibre To The Premise (NBN FTTP) Setup Guide


TPG Fibre To The Building (TPG FTTB) Setup Guide



How to set up your TP-Link VR1600v modem For NBN FTTN/NBN FTTB/NBN HFC & NBN Fixed Wireless


The NBN HFC network connection box Swap program & what it means for you



Guide to choosing the best TPG NBN Plan for you


TPG Fibre To The Building - NOT affected by the copper disconnection!


How to Handle Scam Calls/ Emails


How to Check if your NBN service is part of a Planned Maintenance activity


How to Check for NBN Network Outage