VR1600v firmware upgrade

[BasilDV]

Good day @mcg74.

Welcome to TPG Community!

Your modem already has the latest firmware.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[nanolegal]

Dear mcg74,

@mcg74

My hardware version is: Archer VR1600v v1 00000000

My firmware version is: 1.1.0 0.9.1 v5006.0 Build 180828 Rel.35294n 

Can you please upgrade mine?

Cheers,

T.

[BasilDV]

Hi @nanolegal,

Welcome to TPG Community!

The firmware of your modem is already the latest one.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[Riezl]

Hi @jordan1986, we'd like to get the MAC Address and Serial Number of the modem you are using at the moment, before we can proceed with the firmware upgrade.

We'll wait for your response.

[Nsuria]

Hi, Please could you check if my router would benefit from an update to the firmware. Having issues connecting to and staying connected to 5GHz.

Firmware Version:1.1.0 0.9.1 v5006.0 Build 180306 Rel.63433n 

Hardware Version:Archer VR1600v v1 00000000

Thanks

[Anonymous]

Hi @Nsuria,

Welcome to the community!

I was able to locate your account using your community details and made a request to update your modem/router firmware. Updates will be provided tomorrow.

Let me know should you require further assistance.

Cheers!

[Nsuria]

Thank you for organising the update for my router Shane

I can confirm my firmware has been updated.

Firmware Version:1.1.0 0.9.1 v5006.0 Build 180828 Rel.35294n 

Hardware Version: Archer VR1600v v1 00000000

Unfortunately, the 5Ghz connection remains unusable

After the update I can connect to the network a little easier and the network is fully functional for a few minutes. However, within five minutes the connection is dropping, and I am unable to reconnect to 5Ghz until the router is rebooted. The ethernet and 2.4Ghz connections remain stable and connectable, however. 

I have tried changing channels and connecting with different devices, but the same problem remains. This was happening whilst the engineer was here but he had not experienced this problem before.

Any suggestions to resolve this issue?

Thanks

[Anonymous]

Hi @Nsuria,

Thanks for the confirmation.

I would like to arrange one of our Senior Technicians for further test and investigation. Send me your best contact number and preferred time.

Cheers!

[Mah]

Hi Shane,

Can i please request to have my modem firmware updated as i am constantly faced with ISP dropouts like more than 10 times everyday?

My firmware details are:

0.1.0 0.9.1 v5006.0 Build 171027 Rel.38125n

Archer VR1600v v1 00000000

Thanks

[Anonymous]

Hi @Mah,

Welcome to the community!

I was able to locate your account using your community details and made a firmware upgrade for your modem/router. Updates will be provided tomorrow.

Cheers!