Hi Team, I will move to another property and I would like to discountinuw my TPG internet service.Can you please let me know how to cancel it. I'm not available on the phone, so can I offer online sup...
Just got this modem , but trying to use FTP over TLS alias FTPS (which is the default of Firezilla) doesnt work, getting this message: "This server does not support FTP over TLS. If you continue, your...
Hi,I’m on HCF and want to get rid of the VR1600v. My router doesn’t support vlan. Wondering if there is a way to connect without the vlan setting? I really like TPG but I really want to get rid of the...
i've had these two routers set-up for some time - without issue -, i am now however, looking to share an IP/Port over the internet so have hit double NAT issues... I'm trying to switch my TPG supplied...
Hi support team, I have been getting "Can't send message with TPG - error 0" error message when I send SMS message to any number including TPG mobile numbers in the family. Others in the family have n...
I had a sudden increase in latency. I used to have a permanent 29ms to a server in Sydney and now is 45ms. Nothing has changed at home. I am using the same laptop at the same location and I know it is...
I have had no mobile service since may 1st , 6 days. Borrowed a friends phone last Thursday to call 3 separate times and be given different information each time , finally that the team that deals wit...
Have tried to access TPG to add funds to enable my roaming data. Cannot access via PC, Mobile OR tablet. When I try to add funds via my mobile app it does not give me the option to use a cedit card an...
Hello. This issue started to happen when we switched our plan to TPG. When trying to use applications that required you to connect to the internet, like games and websites, they always just stopped lo...
Hello all, Just switched my old nbn 50 to unlimited superfast plan, and wondering what to do next to optimize the internet speed, here's my situation: 1. I'm using Archer VR1600v modem router that TPG...
Hi,I am trying restrict internet access for a device for perticuar duration of time, through Parental Control's Effective Time option and via Whitelist policy. When I enable content restriction throug...
Hi, I have just switched to TPG with the extra 60G plan, but there is no 5g signal on my iPhone 15 since the beginning even in Sydney CBD. Not sure what's the problem, need help. Thanks, Chris
My email had recently been transferred to TMC.Since then I've been receiving several obvious spam emails.I previously had my email spam filter set to 'medium'. Does this still apply to TMC, or do I ne...
I am unable to surf the net on my PC. It seems intermittent as I was working well yesterday morning, then it failed. I still receive emails, and sometimes, if I go and have a cuppa, I get a page, but ...
Recently signed up to TPG home 5g internet in Apr 2024, was sent the Nokia Fastmile modem As soon as my mobile is connected to the home 5g Wifi, several apps will stop working, just will not load at a...
Hi All, Hopefully this is an easy one. My vr1600v restarts every day at 2pm or 3pm depending on day light saving time or not. How do I change it to am instead? Regards, Michael
Hi, I have just activated my e-sim and everything worked. I accidentally deleted the e-sim on my iphone and need the qr code to scan it again. Can you please forward it to my email? Thanks
There was a planned maintenance in my area this morning and the power was out for a few hours. There has been no internet since the power came back on. There is no nbn outage in my area and my neighbo...
I've recently got a new AmEx card the system isn't accepting the number and it keeps on telling me that the card isn't accepted. I've tried online and a Error 500 message keeps poping up. I'm done goi...
Hello, I'd like to upgrade my modem as my IT team informed me that it's quite old, and is causing video call dropouts and slow speeds. I am on FTTB. My current modem is Model Archer VR1600v provided b...
Hello I'm on FTTN 50/20 plan. But I never achieve more than 33Mbps down. VDSL2 statsCurrent Rate (kbps)1170043586Max Rate (kbps)1170044266SNR Margin (dB)6.96Line Attenuation (dB)47.520.3Errors (pkts)0...
Hi there I would like to cancel my mobile account. Can a moderator please send me a private message so i can provide all info/details to do this.Thanks
I’m in overseas right now and I need to receive OTP. But I couldn’t receive it. I tried logging in to My Account to activate my roaming but it said “Error 403 - Forbidden” the requested URL was reject...
According to the terms, the modem must be bought from an Australian retailer with a valid ABN within 30 days before or after your TPG nbn® application.Is Amazon considered an Australian retailer? Can ...
Hi there, I have been with TPG for many many years, I have a feeling my old TPG modem is out of date and is playing up a lot , as going out and restarting quite a lot, do TPG send out new modems to cu...
Hi, I am having trouble connecting to the internet with certain apps (kayo, strava), all other apps work fine and have done speed test and are get 250mbps. Also the apps will work if I use a VPN. I ha...