In the last 2 weeks, three voicemail messages were delayed by 4-5 DAYS before they appeared in my mobile phone. They were all from different senders. This has never happened before. It is not due to t...
Paid upfront fees last week Tuesday. Its been a week. Considering long weekend, still outside promised timeframes. Talked to 3 different agents with 3 different information regarding timeframes. 1st s...
Hi,My connection is TPG and we are using a Uniden Xdect Digital cordless phone bluetooth for business. At the moment, we cannot make any calls nor receive calls. The internet connection seems working ...
What is the latest firmware for the TP-Link Archer C1200? Below is my current firmware version and hardware version. If there is a new firmware where can I get it? Firmware Ver: 1.0.0 Build 20170802 r...
HiI have emailed twice now waiting for a response on how and when I will receive the credit amount on my account. This amount is significant and I would like to know when it will be refunded back to m...
Hi TPG Team,Have a problem with my NBN configurationModem:archer vr1600vWe got Modem from another TPG user.Internet working 110%, but land line not working.Out bound calls cannot be made, there is a r...
How do I download an invoice as a PDF? When I log in to my account, go to the Invoices page and select a particular invoice, there is no option to download it.
Hi, when requesting for an eswap does that mean when my physical sim change to esim I'll get a new number or is my existing number kept? I just did an eswap and got a shock when I saw a new number... ...
Please help!Nbn outage in my area, they tell me to contact service provider, no information anywhere on nbn/tpg sites about when service could be restored, nothing on social media accounts, no respons...
I am currently using the TP LInk Archer VR1600V Firmware version; 0.1.0 0.9.1 v5006.0 Build 220518 Rel.32480n. Hardware version; Archer VR1600v v1.0 00000000 since Nov 2018. I have upgraded to FTTP a ...
Hi, I have an old TPG modem VR_1600 given years ago and I get electric shock when I touch parts of the modem. Also my modem heats up a lot and has turned yellow on the back. I had to reset my modem fe...
I have been a TPG customer for 10 years and am not happy with the $5 price increase on my NBN25 plan with home phone service from March 2024. Prior to the price increase TPG sent an email about the up...
On 15/3/24 I called support to terminate my service. My service was prepaid for the period 17/3/24 - 16/4/24 so I requested the service to stop on the 16/4/24, which satisfy the 30 day notice I needed...
hi just wondering if an update is needed on our Huawei HG659 Device id: 00E0FC-J3NEQ17322003942 Hardware version: VER.B Software version: V100R001C470B021
Hello, I spent two days investigating how to cancel my plan and I found out about this 30 day notice requirement. But I still can't find an entrance to submit my "written notice".I've found that posti...
Hi,I just got upgraded from FTTN to FTTP and was under the impression that I would get an updated modem/router but although I asked for one it didn't get noted. How can I arrange for a new modem to be...
Hi,Modem keeps turning off and turns back on but internet doesn’t come back on. I have to physically keep pressing it off and on to turn the internet back on.Please provide me with a new modem? I trie...
Hi please help,I have spent 3 hours this morning trying to call tpg and it keeps hanging up randomly.My port failed. Can someone please help me, I was previously with Optus and they confirmed that the...
Trying to get my new nbn internet connected through an Archer VR1600v modem that was previously setup used for TPG ADSL. Currently have power DSL is lit and wireless connection to devices. Just no int...
points all the respective services to Adelaide... Where I am in Ballarat, Victoria. As others have mentioned this effects the use of streaming platforms and off sets it by 30 mins.. TPG.. we need a be...
I’m now overseas and international roaming is activated and my prepaid balance is around $50 but keep receiving“You have insufficient funds to call this destination. You can top up your prepaid balanc...
Hi, I’m trying to access my voicemail from overseas and called +61414121121 but the voice prompt tells me I can’t access this number after I type my phone number and press hash. Help 🙏
Hi,It’s Apr 10th 2024, I’m overseas in Morocco, I have international roaming activated, but my iPhones (multiples iPhones) won’t catch any local network. I managed to get a network in France a few day...
All of a sudden this week, my mobile data gets no reception anywhere in Perth. i can't get my googlemaps to work, streaming music fails. I've not had this issue previously. I can't even get netbanking...